Amazing service at Fantastic price Amazing service! They made my replacement keys in minutes...I was truly thrilled with the huge difference in price from Tom's and my local Chevy dealer. Literally a few hundred dollars less. Super friendly service, they kept me informed from start to finish. I will absolutely recommend them to my friends and family. Truly 5 star!!

Selling third party products with Tom's Keys support only available through chat or email. The key fob would program to my car even after talking to technical support at least three times. They even had me go buy a new battery for the key fob and it still didn't work. The kit that I was sold was from Car Keys Express and their tech support said that I needed the newer updated version of the kit and that Tom's Keys would supply such kit. Customer support for Tom's Keys is only available through email or chat, so requesting help from their customer support was very time consuming and frustrating. The person told me that there is no updated kit for my car. They did offer to send me an exact replacement kit, but I already wasted an entire afternoon troubleshooting with Car Keys Express technical support who said that I needed the newer kit. I asked for a refund and shipped the kit back. I was told that I can expect my refund in one to two weeks after they receive the returned item. My money from my debt card for this purchase is now tied up for 3 to four weeks total. Not cool.

Timely and accurate I received my programmer and new key fob shortly - the box even included a phone with the app installed! It all worked perfectly and the new key fob works perfectly. They refunded the deposit promptly as well. An altogether excellent experience. I did have a problem with the Cut by Photo in that the key I received did not work. I did not consider this a major problem since I use the key fob. However, Tom's Key was prompt in trying to solve the problem - they sent me a new key and when that one didn't work either, they processed a refund right away. All in all, it's definitely a positive experience. I will definitely work with them again in the future.

Excellent Experience! Customer service is excellent. Received the product promptly. We watched a YouTube video from Tom's Key Company first, before attempting to program the new key. The instructions included were very simple. It took less than 10 minutes to program our new key. I highly recommend Tom's Key Company. When we returned the rental devices, our money was refunded promptly. We will definitely use Tom's Key Company again in the future. I recommend it to anyone who needs a new key. We saved $100's by using Tom's Key Company. Excellent product & customer service!

Classic user error. They saved the day. I didn’t really have all my ducks in a row and made some mistakes in my communication to Tom’s. For example, I didn’t watch the videos I needed and ordered the wrong programmer. They refunded my original order and just charged me for the correct programmer. Everything worked once I did my part. The only thing that would’ve made this perfect would be talking to a live person and not waiting on email. I was in no rush, just anxious to see if things worked as easy as they say and it did. They saved me hundreds for two keys.