Responsive support. Refunded for technical issues I tried ordering a key copy and the programmer. The key was cut correctly, and the programmer paired with the app, but there was some kind of technical issue with pairing the new key. I suspect the issue was on my end (the car was bought used and the locks had been changed at some point by the previous owner). Customer support was responsive to my emails and helped troubleshoot. When a solution wasn't found, I was able to send everything back for a full refund. I'd recommend trying Tom's to save money on programming a new key.

Just received the fob order you sent Just received the fob order you sent. Found the directions very helpful. Because of the time-out factor, we found it helpful for my wife to assist me during the process that involved reading the settings on the good fob and the transferring them to the new unit. The process took about an hour including watching the video several times. I would say getting past the bluetooth step took the most time and was a good example of two heads being better than one. You provide a great service and I will recommend your service to anyone in need of a fob or key replacement.

Amazing service at Fantastic price Amazing service! They made my replacement keys in minutes...I was truly thrilled with the huge difference in price from Tom's and my local Chevy dealer. Literally a few hundred dollars less. Super friendly service, they kept me informed from start to finish. I will absolutely recommend them to my friends and family. Truly 5 star!!

This is the second time I’ve used Tom’s… This is the second time I’ve used Tom’s service. The key by photo is amazing, I am super impressed how quickly it all is. The videos and programming tools are great, I will definitely use Tom’s Key for any future needs I have. Thanks

Would stay away I did the photo key cut. The product I got was not even close to what I took a picture of. I was instructed to send a new photo of my key next to their cut. After nearly a month I received a new key that was also completely off. I would not use their photo-key service, their technology clearly is not there. The key fob they provided worked but required factory programming, not the provided device. I’d look at other services