Extremely happy Great company to work with. Extremely friendly and very helpful customer service. I could not be more pleased.

Selling third party products with Tom's Keys support only available through chat or email. The key fob would program to my car even after talking to technical support at least three times. They even had me go buy a new battery for the key fob and it still didn't work. The kit that I was sold was from Car Keys Express and their tech support said that I needed the newer updated version of the kit and that Tom's Keys would supply such kit. Customer support for Tom's Keys is only available through email or chat, so requesting help from their customer support was very time consuming and frustrating. The person told me that there is no updated kit for my car. They did offer to send me an exact replacement kit, but I already wasted an entire afternoon troubleshooting with Car Keys Express technical support who said that I needed the newer kit. I asked for a refund and shipped the kit back. I was told that I can expect my refund in one to two weeks after they receive the returned item. My money from my debt card for this purchase is now tied up for 3 to four weeks total. Not cool.

Responsive support. Refunded for technical issues I tried ordering a key copy and the programmer. The key was cut correctly, and the programmer paired with the app, but there was some kind of technical issue with pairing the new key. I suspect the issue was on my end (the car was bought used and the locks had been changed at some point by the previous owner). Customer support was responsive to my emails and helped troubleshoot. When a solution wasn't found, I was able to send everything back for a full refund. I'd recommend trying Tom's to save money on programming a new key.

Timely and accurate I received my programmer and new key fob shortly - the box even included a phone with the app installed! It all worked perfectly and the new key fob works perfectly. They refunded the deposit promptly as well. An altogether excellent experience. I did have a problem with the Cut by Photo in that the key I received did not work. I did not consider this a major problem since I use the key fob. However, Tom's Key was prompt in trying to solve the problem - they sent me a new key and when that one didn't work either, they processed a refund right away. All in all, it's definitely a positive experience. I will definitely work with them again in the future.

Had some problems reached out to them… Had some problems reached out to them and they were very helpful and stayed in contact with me until the problem was solved!