Fast and easy… I didn’t give 5 stars because they sent me the wrong key fob initially and they’re tough to communicate with. After I was sent the correct one however it was fast and easy to program it.

Classic user error. They saved the day. I didn’t really have all my ducks in a row and made some mistakes in my communication to Tom’s. For example, I didn’t watch the videos I needed and ordered the wrong programmer. They refunded my original order and just charged me for the correct programmer. Everything worked once I did my part. The only thing that would’ve made this perfect would be talking to a live person and not waiting on email. I was in no rush, just anxious to see if things worked as easy as they say and it did. They saved me hundreds for two keys.

Selling third party products with Tom's Keys support only available through chat or email. The key fob would program to my car even after talking to technical support at least three times. They even had me go buy a new battery for the key fob and it still didn't work. The kit that I was sold was from Car Keys Express and their tech support said that I needed the newer updated version of the kit and that Tom's Keys would supply such kit. Customer support for Tom's Keys is only available through email or chat, so requesting help from their customer support was very time consuming and frustrating. The person told me that there is no updated kit for my car. They did offer to send me an exact replacement kit, but I already wasted an entire afternoon troubleshooting with Car Keys Express technical support who said that I needed the newer kit. I asked for a refund and shipped the kit back. I was told that I can expect my refund in one to two weeks after they receive the returned item. My money from my debt card for this purchase is now tied up for 3 to four weeks total. Not cool.

Would stay away I did the photo key cut. The product I got was not even close to what I took a picture of. I was instructed to send a new photo of my key next to their cut. After nearly a month I received a new key that was also completely off. I would not use their photo-key service, their technology clearly is not there. The key fob they provided worked but required factory programming, not the provided device. I’d look at other services

I saved over $200 … The package arrived and I set up the module on Thursday and was able to easily program the two fob’s for my 2010 Tundra in 30 minutes. The difference in cost, thanks to you, saved me $230 over using the Batteries Plus store here in Rochester Minnesota. I repackaged the unit and dropped it at the USPS on Friday.