Just received the fob order you sent Just received the fob order you sent. Found the directions very helpful. Because of the time-out factor, we found it helpful for my wife to assist me during the process that involved reading the settings on the good fob and the transferring them to the new unit. The process took about an hour including watching the video several times. I would say getting past the bluetooth step took the most time and was a good example of two heads being better than one. You provide a great service and I will recommend your service to anyone in need of a fob or key replacement.

Great, But A Few Minor Issues Customer Service was very good but can be a bit slow. The key programmer did not work on my Note 9. So if you have a Note 9 you will need to use another phone for this to work. Once I used another phone the programming was simple and the YouTube videos were very helpful.

I had a great experience with toms… I had a great experience with toms keys. They were very helpful with communicating back and forth and helped me find a solution to my problem with the car I just purchased. I will definitely use them again. Highly recommend them for your key solution issues.

Selling third party products with Tom's Keys support only available through chat or email. The key fob would program to my car even after talking to technical support at least three times. They even had me go buy a new battery for the key fob and it still didn't work. The kit that I was sold was from Car Keys Express and their tech support said that I needed the newer updated version of the kit and that Tom's Keys would supply such kit. Customer support for Tom's Keys is only available through email or chat, so requesting help from their customer support was very time consuming and frustrating. The person told me that there is no updated kit for my car. They did offer to send me an exact replacement kit, but I already wasted an entire afternoon troubleshooting with Car Keys Express technical support who said that I needed the newer kit. I asked for a refund and shipped the kit back. I was told that I can expect my refund in one to two weeks after they receive the returned item. My money from my debt card for this purchase is now tied up for 3 to four weeks total. Not cool.

Amazing service at Fantastic price Amazing service! They made my replacement keys in minutes...I was truly thrilled with the huge difference in price from Tom's and my local Chevy dealer. Literally a few hundred dollars less. Super friendly service, they kept me informed from start to finish. I will absolutely recommend them to my friends and family. Truly 5 star!!