Responsive support. Refunded for technical issues I tried ordering a key copy and the programmer. The key was cut correctly, and the programmer paired with the app, but there was some kind of technical issue with pairing the new key. I suspect the issue was on my end (the car was bought used and the locks had been changed at some point by the previous owner). Customer support was responsive to my emails and helped troubleshoot. When a solution wasn't found, I was able to send everything back for a full refund. I'd recommend trying Tom's to save money on programming a new key.

Excellent Experience! Customer service is excellent. Received the product promptly. We watched a YouTube video from Tom's Key Company first, before attempting to program the new key. The instructions included were very simple. It took less than 10 minutes to program our new key. I highly recommend Tom's Key Company. When we returned the rental devices, our money was refunded promptly. We will definitely use Tom's Key Company again in the future. I recommend it to anyone who needs a new key. We saved $100's by using Tom's Key Company. Excellent product & customer service!

Timely and accurate I received my programmer and new key fob shortly - the box even included a phone with the app installed! It all worked perfectly and the new key fob works perfectly. They refunded the deposit promptly as well. An altogether excellent experience. I did have a problem with the Cut by Photo in that the key I received did not work. I did not consider this a major problem since I use the key fob. However, Tom's Key was prompt in trying to solve the problem - they sent me a new key and when that one didn't work either, they processed a refund right away. All in all, it's definitely a positive experience. I will definitely work with them again in the future.

A great car key programming service I received the programmer and thoroughly read the instructions. I don't think it took me more than 12 minutes to program a new FOB for my vehicle ! I returned the programmer and promply received my deposit.Tom's paid the postage both ways ! I was impressed by their services and will use them again !

Everything worked! Everything worked pretty much as described and presented in the videos. My car needed to be started or reset in between programming the key and the fob, but the procedures worked after I figured that out. The Tom's Key process saved so much time and money vs using a locksmith or dealership.