Excellent Experience! Customer service is excellent. Received the product promptly. We watched a YouTube video from Tom's Key Company first, before attempting to program the new key. The instructions included were very simple. It took less than 10 minutes to program our new key. I highly recommend Tom's Key Company. When we returned the rental devices, our money was refunded promptly. We will definitely use Tom's Key Company again in the future. I recommend it to anyone who needs a new key. We saved $100's by using Tom's Key Company. Excellent product & customer service!

Fast and easy… I didn’t give 5 stars because they sent me the wrong key fob initially and they’re tough to communicate with. After I was sent the correct one however it was fast and easy to program it.

Selling third party products with Tom's Keys support only available through chat or email. The key fob would program to my car even after talking to technical support at least three times. They even had me go buy a new battery for the key fob and it still didn't work. The kit that I was sold was from Car Keys Express and their tech support said that I needed the newer updated version of the kit and that Tom's Keys would supply such kit. Customer support for Tom's Keys is only available through email or chat, so requesting help from their customer support was very time consuming and frustrating. The person told me that there is no updated kit for my car. They did offer to send me an exact replacement kit, but I already wasted an entire afternoon troubleshooting with Car Keys Express technical support who said that I needed the newer kit. I asked for a refund and shipped the kit back. I was told that I can expect my refund in one to two weeks after they receive the returned item. My money from my debt card for this purchase is now tied up for 3 to four weeks total. Not cool.

This is the second time I’ve used Tom’s… This is the second time I’ve used Tom’s service. The key by photo is amazing, I am super impressed how quickly it all is. The videos and programming tools are great, I will definitely use Tom’s Key for any future needs I have. Thanks

A great car key programming service I received the programmer and thoroughly read the instructions. I don't think it took me more than 12 minutes to program a new FOB for my vehicle ! I returned the programmer and promply received my deposit.Tom's paid the postage both ways ! I was impressed by their services and will use them again !