Forty Disabled People Stranded Our group reserved and paid six weeks ahead for an ADA bus (lift equipped). $2711 from our little nonprofit. The bus cancelled the afternoon before our trip, and even though at that time we would have settled for a non-ADA bus, they claimed THERE WERE NO OTHER BUSES available to take our disabled members from north Texas to San Antonio. We have begged for a refund, sent two lawyer letters, and reported them to BBB. THEY JUST DON'T CARE!!!

Our driver was awesome! -

I could not be more pleased... I could not be more pleased. The Sales representative that we worked with was very responsive and respectful of our needs, and our budget. And I simply cannot say enough nice things about our driver. She was prompt, courteous, and extremely efficient. She was also a very good communicator and accessible via phone throughout the two-day robotics tournament that we were participating in. In early spring we will be competing again in Pittsburgh, and later in Cincinnati. We plan to use your services again and will be requesting the same driver. Your team was amazing and made us feel special. Thank you for a fantastic experience! You've earned a customer for life!

Bus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.

The Charter Bus never showed up The Charter Bus never showed up, and company is currently refusing to process a refund. The charter was supposed to happen in November. It is February 12, and we still do not have a refund because they do not have the funds.