Good experience Your driver was right on time, courteous and careful. The bus was clean, modern and comfortable.

Bus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.

Not the best service Not the best service. The agent was very curt and inflexible. The driver was driving erratically, and was even on his phone. Will probably not use this company again.

US COACHWAYS, YOU SUCK!! DO NOT USE THIS COMPANY!! THEY WILL LEAVE YOU STRANDED AND NEVER RETURN YOUR MONEY!! WE BOOKED TWO BUSES TO TAKE 100 PEOPLE TO A RACE EARLY IN THE MORNING AND THEY CANCELLED ON US THE NIGHT BEFORE AT 1030 PM. NUMEROUS CONTACTS TO GET A REFUND FELL ON DEAF EARS. ONLY WHEN THREATENED WITH A LAWSUIT DID WE FINALLY GET THEIR ATTENTION. US COACHWAYS, YOU SUCK!!

We traveled today from Binghamton We traveled today from Binghamton, NY to the Bronx,NY. Our driver Kismet was EXCEPTIONAL! On time, we made great time to reach out destination and great accommodating our needs throughout the day. The bus however was a disaster! Very dirty, bathroom wasn't completely functional and bus throughout was not cleaned out, and generally needed to be upgraded!.