Thanks Michelle G and Melissa G From start to finish Michelle G, and Melissa G have been great. Always, professional, accommodating, and responsive. The drivers were warm, and friendly. I am however perturbed by the lack of the ability to facilitate ‘house accounts.’

Awesome experience The customer service was awesome. There was a slight mistake in the beginning, I called & they corrected the problem immediately & they went above & beyond their duties. The drivers were pleasant & made the round trip to Camp Getaway in Connecticut very comfortable. Tommy Kiriakos & Tracie Daley were great. They were professional, patient, courteous & handled the situation. I would definitely use US Coachways again.

DO NOT BOOK I chartered a bus for my family and friends, I used their option for upgraded amenities on my bus as well. I choose to add USB/outlets, Luggage storage, and alcohol consumption amenities. On the day of my charter, the bus arrived 1 hour late, no assistance with luggage, and NO USB outlets, which I needed since one of my guest uses a oxygen machine and I told the company before my schedule charter. The bus was not cleaned, the driver was not English speaking which made for a rough day. He was not good with navigating through DC so we got stuck in a lot of traffic making us having to shorten time at all stops. He then wanted to rush us at the last stop after being an hour late and having us be late to every stop. One of my guest left some tennis shoes on the bus he never responded to dispatch about the shoes and I have never heard from the company on whether they had been found. Truly disappointing. And then when I reported my issues to the company they never responded to anything. I also sent an email to Tommy Kiriakos my sales agent, he said he would check with customer service and provide something, still nothing. DO NOT BOOK WITH THIS COMPANY!!!

Overall better than expected Registration as well as making changes to stops was pretty easy and very accurate. Driver arrived plenty early. Condition of mini bus could have been better (seats). Friendliness and courtesy awesome. Top of price scale—

US COACHWAYS, YOU SUCK!! DO NOT USE THIS COMPANY!! THEY WILL LEAVE YOU STRANDED AND NEVER RETURN YOUR MONEY!! WE BOOKED TWO BUSES TO TAKE 100 PEOPLE TO A RACE EARLY IN THE MORNING AND THEY CANCELLED ON US THE NIGHT BEFORE AT 1030 PM. NUMEROUS CONTACTS TO GET A REFUND FELL ON DEAF EARS. ONLY WHEN THREATENED WITH A LAWSUIT DID WE FINALLY GET THEIR ATTENTION. US COACHWAYS, YOU SUCK!!