Overall better than expected Registration as well as making changes to stops was pretty easy and very accurate. Driver arrived plenty early. Condition of mini bus could have been better (seats). Friendliness and courtesy awesome. Top of price scale—

Bus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.

Great Experience- We ran an ambitious… Great Experience- We ran an ambitious bus tour with 17 stops and 30 guests. Everything from the great booking experience, to the comfort of the bus, to the responsive dispatch team, to the graciousness and expertise of our driver made us confident that the day would be a success and it was! Many many thanks to the team at US Coachways.

US COACHWAYS, YOU SUCK!! DO NOT USE THIS COMPANY!! THEY WILL LEAVE YOU STRANDED AND NEVER RETURN YOUR MONEY!! WE BOOKED TWO BUSES TO TAKE 100 PEOPLE TO A RACE EARLY IN THE MORNING AND THEY CANCELLED ON US THE NIGHT BEFORE AT 1030 PM. NUMEROUS CONTACTS TO GET A REFUND FELL ON DEAF EARS. ONLY WHEN THREATENED WITH A LAWSUIT DID WE FINALLY GET THEIR ATTENTION. US COACHWAYS, YOU SUCK!!

The driver was professional The driver was professional, dressed appropriately, polite, and knew where to go. The bus was on time and clean. Nice experience.