Awesome experience The customer service was awesome. There was a slight mistake in the beginning, I called & they corrected the problem immediately & they went above & beyond their duties. The drivers were pleasant & made the round trip to Camp Getaway in Connecticut very comfortable. Tommy Kiriakos & Tracie Daley were great. They were professional, patient, courteous & handled the situation. I would definitely use US Coachways again.

The Charter Bus never showed up The Charter Bus never showed up, and company is currently refusing to process a refund. The charter was supposed to happen in November. It is February 12, and we still do not have a refund because they do not have the funds.

5/5 experience Great experience with US Coachways! Driver was on time, professional, incredibly communicative and we had a great experience. I booked a bus to go up to Winter Park for our staff for about 40 people and it went very smooth. I've had issues with charter buses in the past but we had absolutely 0 issues. 5/5 stars!

Forty Disabled People Stranded Our group reserved and paid six weeks ahead for an ADA bus (lift equipped). $2711 from our little nonprofit. The bus cancelled the afternoon before our trip, and even though at that time we would have settled for a non-ADA bus, they claimed THERE WERE NO OTHER BUSES available to take our disabled members from north Texas to San Antonio. We have begged for a refund, sent two lawyer letters, and reported them to BBB. THEY JUST DON'T CARE!!!

Bus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.