Debbie Simpkins, Program Director, LEAD Maryland
GBThe driver was professional The driver was professional, dressed appropriately, polite, and knew where to go. The bus was on time and clean. Nice experience.
Stephan
PTNot the best service Not the best service. The agent was very curt and inflexible. The driver was driving erratically, and was even on his phone. Will probably not use this company again.
James
GBBus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.
customer JB
GBOverall better than expected Registration as well as making changes to stops was pretty easy and very accurate. Driver arrived plenty early. Condition of mini bus could have been better (seats). Friendliness and courtesy awesome. Top of price scale—
Nancy Churchwell
GBThe Charter Bus never showed up The Charter Bus never showed up, and company is currently refusing to process a refund. The charter was supposed to happen in November. It is February 12, and we still do not have a refund because they do not have the funds.