We hired US Coachways about a week… We hired US Coachways about a week before our wedding. We had another bus company booked and paid for since April; however, when we called two weeks before our wedding date to go over details they did not respond to our calls or emails. We were in a bit of a panic, so we called US Coachways, they were able to accommodate our date, very responsive and all around amazing!!! The woman who helped us was Melissa and she was on top of everything for us, we can not thank them enough. The bus driver was so great and we got us back to our hotel safe and sound. I would highly recommend using this company!!

Great Experience- We ran an ambitious… Great Experience- We ran an ambitious bus tour with 17 stops and 30 guests. Everything from the great booking experience, to the comfort of the bus, to the responsive dispatch team, to the graciousness and expertise of our driver made us confident that the day would be a success and it was! Many many thanks to the team at US Coachways.

Bus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.

US COACHWAYS, YOU SUCK!! DO NOT USE THIS COMPANY!! THEY WILL LEAVE YOU STRANDED AND NEVER RETURN YOUR MONEY!! WE BOOKED TWO BUSES TO TAKE 100 PEOPLE TO A RACE EARLY IN THE MORNING AND THEY CANCELLED ON US THE NIGHT BEFORE AT 1030 PM. NUMEROUS CONTACTS TO GET A REFUND FELL ON DEAF EARS. ONLY WHEN THREATENED WITH A LAWSUIT DID WE FINALLY GET THEIR ATTENTION. US COACHWAYS, YOU SUCK!!

Good! Our experience with USCoachways was positive and smooth. It can be stressful to book transportation for 55 people on 4 separate days, but over all it went great with a good driver that was on time and the Buses worked just fine.