Not the best service Not the best service. The agent was very curt and inflexible. The driver was driving erratically, and was even on his phone. Will probably not use this company again.

Bus no-showed and 4 months later still no refund On July 19, 2023, we booked two buses for a group airport transfer. Unfortunately, only one bus showed up and we were forced to hire Ubers to transport our group to the airport so they didn't miss their flights. We agreed to a partial refund for the bus that no-showed. After multiple emails and phone calls, it is now 4 MONTHS later and we are still waiting for a refund. I tried to call the finance department, but the number diverts to Customer Service, who refer me back to finance.

Awesome experience The customer service was awesome. There was a slight mistake in the beginning, I called & they corrected the problem immediately & they went above & beyond their duties. The drivers were pleasant & made the round trip to Camp Getaway in Connecticut very comfortable. Tommy Kiriakos & Tracie Daley were great. They were professional, patient, courteous & handled the situation. I would definitely use US Coachways again.

We traveled today from Binghamton We traveled today from Binghamton, NY to the Bronx,NY. Our driver Kismet was EXCEPTIONAL! On time, we made great time to reach out destination and great accommodating our needs throughout the day. The bus however was a disaster! Very dirty, bathroom wasn't completely functional and bus throughout was not cleaned out, and generally needed to be upgraded!.

Our driver was awesome! -