DO NOT BOOK I chartered a bus for my family and friends, I used their option for upgraded amenities on my bus as well. I choose to add USB/outlets, Luggage storage, and alcohol consumption amenities. On the day of my charter, the bus arrived 1 hour late, no assistance with luggage, and NO USB outlets, which I needed since one of my guest uses a oxygen machine and I told the company before my schedule charter. The bus was not cleaned, the driver was not English speaking which made for a rough day. He was not good with navigating through DC so we got stuck in a lot of traffic making us having to shorten time at all stops. He then wanted to rush us at the last stop after being an hour late and having us be late to every stop. One of my guest left some tennis shoes on the bus he never responded to dispatch about the shoes and I have never heard from the company on whether they had been found. Truly disappointing. And then when I reported my issues to the company they never responded to anything. I also sent an email to Tommy Kiriakos my sales agent, he said he would check with customer service and provide something, still nothing. DO NOT BOOK WITH THIS COMPANY!!!

We traveled today from Binghamton We traveled today from Binghamton, NY to the Bronx,NY. Our driver Kismet was EXCEPTIONAL! On time, we made great time to reach out destination and great accommodating our needs throughout the day. The bus however was a disaster! Very dirty, bathroom wasn't completely functional and bus throughout was not cleaned out, and generally needed to be upgraded!.

I could not be more pleased... I could not be more pleased. The Sales representative that we worked with was very responsive and respectful of our needs, and our budget. And I simply cannot say enough nice things about our driver. She was prompt, courteous, and extremely efficient. She was also a very good communicator and accessible via phone throughout the two-day robotics tournament that we were participating in. In early spring we will be competing again in Pittsburgh, and later in Cincinnati. We plan to use your services again and will be requesting the same driver. Your team was amazing and made us feel special. Thank you for a fantastic experience! You've earned a customer for life!

We hired US Coachways about a week… We hired US Coachways about a week before our wedding. We had another bus company booked and paid for since April; however, when we called two weeks before our wedding date to go over details they did not respond to our calls or emails. We were in a bit of a panic, so we called US Coachways, they were able to accommodate our date, very responsive and all around amazing!!! The woman who helped us was Melissa and she was on top of everything for us, we can not thank them enough. The bus driver was so great and we got us back to our hotel safe and sound. I would highly recommend using this company!!

Overall better than expected Registration as well as making changes to stops was pretty easy and very accurate. Driver arrived plenty early. Condition of mini bus could have been better (seats). Friendliness and courtesy awesome. Top of price scale—