Shipping was fast Shipping was fast, product was packed well, and it came with great instructions

I have not received my order I have not received my order and I have left several voicemails at the number provided on the website. I am feeling like I might have been ripped off by a scam. I have also tried to creat an account to see status or tracking info unfortunately the website does not work

Quick shipping but some bumps in the road for contacting them. The shipping etc was fine. The problem is if there is any issue, they will not return any forms of contact. Tried multiple emails and multiple phone calls to nothing. After my review they contacted me and it sounds like they are pretty busy so it got lost in their mix. Brian advised that using the contact form instead of the email address on the website is more reliable. Asked me to try a disconnecting the thermostat to try to troubleshoot further. Upping the rating some to a more fair level.

Great place to get parts. Prices are low and shipping fast I was having a hard time finding a certain part for my camper refrigerator. I discovered the norcold guy on one of the chat forums that somebody had a good dealing with. I looked them up they had the part I needed, the price was reasonable, and they shipped it right out. Too bad hurricane Ian destroyed the camper before I had a chance to install it.

RIP OFF Product appeared to be available for shipment when the order was placed but was not. They charged my credit card right away even though the item was not in stock and available for shipment. When I canceled the order and asked for a refund because they could not fulfill the order they charged my credit card a service fee of $2.06. This is very bad business and you can be sure I will spread the word throughout the RV world as I am heavily involved in several RV Organizations. Charge me $2.06 when you can't deliver the product, UNBELIVABLE