Service was outstanding Service was outstanding. Follow up has been good. Currently we are on the road, the engine has started the shifting/rev activity again. Right now because we are so far away from Columbia (Harrisonburg VA) we stopped at the local AAMCO who seems to have further identified another issue. Probably not foreseen by the Cottman group. The team in Columbia did their best to get us in a service center near by, however we were still an hour and a half away from the one Cottman reserved when the check engine light came on again.

When our '07 Toyota Sequoia started… When our '07 Toyota Sequoia started having transmission troubles, we brought it to Cottmans, because of the excellent reviews. Problems were assessed and solved in a timely manner. I checked around for comparison prices on the work needed to be done, and theirs was fair. More importantly the staff, Daniel imparticularly, was very informative and did not make us feel like we were being ripped off. The next time we have transmission troubles, Cottman's will get the call!

I took my truck in for a diagnostic… I took my truck in for a diagnostic test because the transmission was Slipping in 2nd and 3rd gear. I paid 100 bucks and got it back to find out what’s wrong with it and they told me the transmission was shot. They needed to take the transmission out for a complete diagnostic To tell me what exactly was wrong with it which would be a additional $500 I declined on the offer. But they were friendly and gave me Price ranges on how I should build my trans for the every day work I do with my truck.

Great service. Not-so great follow up. I had a great experience with Cottman on my first visit. Tony, the owner and a technician potentially saved me several hundred dollars with his professional opinion and recommendation. However, after the recommended repairs were made I still continued to experience another issue. I called back to talk with Tony but the gentleman who works the desk would not allow me to talk to him. He said I’d have to drive there and come in to see Tony. We all have busy lives and having the opportunity to talk about my issue in a brief conversation is vital. This is my wife's car and she drives it every day. Arranging a day to switch cars and drive 20 minutes to his shop to ask a simple question is not acceptable. If I hadn’t ever been there and wanted to just “chat” with a tech I could understand but that wasn’t the case. I think the customer service person needs to re-think his policy.

Friendly, quick, honest, and transparent My Honda was a loss because of a blown transmission but when I took my car there they were completely transparent with costs associated with my car, if I wanted to replace the transmission, and they even let me store the car overnight until a tow trunk could come to take it to a junk yard. I highly recommend Cottmans to anybody. Very friendly and knowledgeable even though I asked a thousand questions, and I even corresponded with them over email/phone calls a few times and got prompt replies back (can’t say that for other shops I’ve gone to). If/when I have transmission issues in my next car I’m coming back!