Good but could be better Only issue i have is in using the customer portal. While renewing my policy, it should update to show that my policy is paid through the next 12 months, it didn't. It also should give a confirmation number before you log out, it didn't. I did subsequently get the confirmation in an email but not while renewing through the portal.

Absolutely impossible to complete… Absolutely impossible to complete online by myself. Called for help and was walked through. If that didn't happen I could not have gotten insurance through you. Your IT people should be fired or retrained to understand that their system is terrible. I'm sure that you are chasing away paying customers.

Because There Just Isn't a Better Motorcycle Ins. Co. Out There Been insuring through Rider since the days when you would go to Mr. Bleiwise's house on Green Lane and sit on his couch in the living room while he determined and explained the insurance needed. He would go to another room and print out the insurance card. Give him a check, a little chit chat and away you went. Continued when the company moved to Morris Avenue in Union and still with Rider in Springfield. How do you keep customers coming back since 1974? Great customer service and products. There have been times when my motorcycle policy renewal slips my mind but someone at Rider would call and remind me and I could take care of everything over the phone. Now I get reminders in e-mail. I recommend Rider to all new riders because there just aren't any better deals out there. Keep up the great work.

insurance went up ..almost $100.00 and … insurance went up ..almost $100.00 and bike is a year older and im 50 and no tickets or accident.. Insurance should go down not up .. could not get an explanation from, rep.. Bait and switch feels like .. Last year cheaper and then you become customer and raise your ratte?

Friendly and Affordable! Very friendly agents and offers affordable coverage. Fortunately I have never had to claim anything so I cannot speak to that. My only small complaint is that they could improve their online interface as logging in can sometimes be difficult.