Russ
GBAbsolutely impossible to complete… Absolutely impossible to complete online by myself. Called for help and was walked through. If that didn't happen I could not have gotten insurance through you. Your IT people should be fired or retrained to understand that their system is terrible. I'm sure that you are chasing away paying customers.
Ken
GBGood but could be better Only issue i have is in using the customer portal. While renewing my policy, it should update to show that my policy is paid through the next 12 months, it didn't. It also should give a confirmation number before you log out, it didn't. I did subsequently get the confirmation in an email but not while renewing through the portal.
Chuck Woodward
GBRider representatives are helpful! Rider representatives are helpful and get back to me to answer questions promptly and in detail. They have good customer service and they hire workers that seem to care. I recommend Plymouth Rock Rider Insurance!
Joe Galusha
GBNo hassle insurance - great value I like Rider insurance. They came through quickly when I had an accident. Fair and knowledgeable peoole. My adjustor was very thorough and knew bikes inside and out. She was extremely helpful. I recommend them highly!
Richard A Baldes
GBSame Insurance For A New Bike. When I bought my new Harley Davidson Heritage Softail Classic I had problem transferring the insurance from my old Softail Classic to my new bike. All over the phone while at the dealership. I left with proof of insurance and a new bike. The customer service is the best I've every had from an insurance company. They seem to care about their clients.