Don't buy from PawTrack Don't buy from PawTrack unless you are happy for payments to be taken from your account repeatedly and fraudulently. I purchased a collar for my cat which did not work at all so I returned it and PawTrack acknowledged this but that have continued to debit my card. The fraud team at Barclycard are pursing my dispute.

Where is the company now? The app has stopped working and I had paid for a subscription. The website doesn’t work and I see the company has been issued a Gazette first notice for compulsory strike off

Avoid at all costs Avoid at all costs. Ordered two collars and paid for two years subscription on both collars. One collar worked fine. Second collar wouldn’t pick up Wi-Fi at home, gave no notifications and didn’t track accurately. After a few emails with sporadic replies I returned one collar, expecting a refund. Immediately second collar stopped working and despite four emails I have had no reply. Now left with one collar that doesn’t work at all and I am several hundred pounds out of pocket. Customer service is shambolic.

Initially we gave up with the setup as… Initially we gave up with the setup as the simultaneous setup of 2 collars caused them to clash rendering both unresponsive. However, last week when one cat ended up in a police station we decided to persevere with a single setup. Although initially OK, less than 24 hours later our cat managed to free himself of the collar; despite being a large it felt small. The final insult is that the GPS doesn't update so we can't even locate it.

Avoid. I purchased a collar and a subscription. Found the collar to be unreliable and asked to return it for a refund (in line with refund policy). The company confirmed that performance issues were known. I sent the physical collar back to the UK. Never received a refund for the collar nor the subscription. Was auto billed this year and could not get hold of company to cancel or reverse this. And am unable to log into app.