I had a few issues at first with the… I had a few issues at first with the collar being too big for my cat, however Pawtrack were quick to respond to my email offering to swap this for a larger size. The time for the replacement being sent was reasonable and since then it has worked as expected

Happily Now Own Two PAWTRACK Cat Collars I hadn't thought about getting a GPS collar for my cat, as I didn't know they existed until a friend recommended Pawtrack. Now I have two, one for each cat. It took me a bit to figure out the first one initially, but I have techphobia and hate setting up anything. It's actually not that tricky, I could even do it. I don't worry about my animals like I used to, which is a great relief. I can see what they are up to, which is quite fun.

Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.

Initially we gave up with the setup as… Initially we gave up with the setup as the simultaneous setup of 2 collars caused them to clash rendering both unresponsive. However, last week when one cat ended up in a police station we decided to persevere with a single setup. Although initially OK, less than 24 hours later our cat managed to free himself of the collar; despite being a large it felt small. The final insult is that the GPS doesn't update so we can't even locate it.

scammers Taking payment even though they told me it’s cancelled just like everyone else. The owner of the company is called Jeremy price married to Eliza lives at oversteps house kingswear Dartmouth phone number 01803752397