Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.

Gone quiet after requesting a refund... We had a Pawtrack collar for our first cat and, after some emails to and fro to try to get the collar to work, it did work for around a year before our cat sadly died. On rescuing two other cats we decided to purchase two more collars at £120 per year subscription. After the first year, finding out we weren't getting what we wanted from the now newly designed collars, we decided to cancel the subscription. Sadly, the payment was taken on the day of renewal and cancellation and, even though Pawtrack acknowledged the cancellation, they are now not responding to any method of contact from me to try to get a refund. All in all, they have taken £120 for a service they acknowledge is cancelled.

Refused cancellation despite cat dying Despite telling them that my cat got hit by a car and died, they ignored the request for cancellation and renewed 11 months later without warning. When I approached them about this they played the ignorant card and demanded to see the email trail proof. Once i sent that, they went silent and I now having to go through trading standards and my back to get a refund. This company hate animals and customers.

The tracker is fast charging accurate… The tracker is fast charging accurate lightweight. So much better than previous tracker brands and reasonably priced

Glitzy website does not a good service… Glitzy website does not a good service make. Having been searching for various cat trackers we stumbled across Pawtrack and their glitzy websitrle and false claims. A month later we still await our product and now notice these awful reviews. Fortunately, we have now ordered from two other companies that are providing an excellent service.