The WORST customer service. After going through a horrible implementation, I was hopeful that things would get better. It has been over a year now and things are, unbelievably, worse. Even our assigned account manager takes no ownership of resolving issues or even returning emails or voicemails. In fact, I have never once spoken to her . . . rather one of her peers answers her overflow calls and emails. I have been requesting a meeting with her for 4 weeks now. I emailed her manager (and left a voicemail for him) with concerns and frustration almost two weeks ago and still have not had a return email or call from him. I am truly at a loss and, in 25 years of working in the field, have never been treated so poorly from a service provider.

This company is an unmitigated… This company is an unmitigated disaster. Their answer to any and all problems is a token effort with no resolution and no follow-up. They must get a "to do" list, they check off the box as "completed" after doing nothing and then one doesn't hear fromt them again. I get bounced around from department to department, they might make a token call from an anonymous phone number but when I try returning their calsl I can never reach the person who called. The sales department made promises they cannot or will not fulfill and then throw you to the dreadful "support" wolves. Is there a good payroll company out there? I've been in business since 1998 and I've yet to find one. Surely it's not Paychex or ADP either.

Poor all around I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.

Stay away from the ATS. The HRIS is fine...I don't know much about customer support (as reading other reviews), but I have to say that the ATS system is way below average. They sell you on an "open API", but very few integrations actually work. If you want the ATS to integrate with anything, be prepared to get scoped $20,000+ for the other company to build the integration. Every time I call in I get a note that says "your account manager is unavailable". Also, when you sign up for the Paylocity ATS, you also have to sign up for JobTarget, which is $1-2K per month in order for your jobs to get posted anywhere except Indeed. Very frustrating onboarding/implementation as well...one of the worst I've ever been a part of.

Their word is meaningless!! I am anything but impressed by them. My company switched to them about 6 weeks ago from ADP. We are a freight Brokerage with several subsidiary trucking companies. I am number one driver and helped CEO build trucking side. I spoke with him today about problems. I have 4 paper checks from them nobody outside Chase Bank will cash which screams a problem! On top majority of drivers and office personnel have still not received there current deposits as of Saturday the 14th. My recommendation to him.. "Switch back to ADP before lose so many employees for non payment of wages it bankrupts us!! They've already admitted its their fault and promised would be fixed today yet done nothing! Obviously nobody can or should run a business that way, their word is absolutely meaningless!!!