Stay away from the ATS. The HRIS is fine...I don't know much about customer support (as reading other reviews), but I have to say that the ATS system is way below average. They sell you on an "open API", but very few integrations actually work. If you want the ATS to integrate with anything, be prepared to get scoped $20,000+ for the other company to build the integration. Every time I call in I get a note that says "your account manager is unavailable". Also, when you sign up for the Paylocity ATS, you also have to sign up for JobTarget, which is $1-2K per month in order for your jobs to get posted anywhere except Indeed. Very frustrating onboarding/implementation as well...one of the worst I've ever been a part of.

Garbage glitchy and poor customer… Garbage glitchy and poor customer service. I absolutely loathe using this system for timesheets. You frequently lose all your entries and are provided 'an error occurred' after painstaking entry of all of your time data and notes etc. It times out without warning and you lose your work. You have to page through sections for each category of time and each project for that specific category. When you copy rows, sometimes it works, sometimes it does not. It is buggy, cumbersome and a total waste of time. If you log a complaint, it first needs to go through the HR rep wasting more time and then customer service does not seem to understand the issues or else they are aware of the issues and say, 'yeah, that happens sometimes' There is no zero star option but this software is the worst quality for timesheets. I know my boss hates it for other manager-viewpoint reasons. Nobody wants to track their time because it is such horible software.

Fed Up Like most here leaving a review; their customer service is horrible. I constantly receive Notices demanding me to take action so they can file tax returns. Each quarter for three quarters now, they require me to log into the taxing agency to authorize them as the TPA or they can'f file timely returns. Each quarter, I waste my time to confirm they have TPA authority and then push back on service. Who confirms they do have authority and this Notice is just a reminder. That's not what the notice states. It states I didn't authorize it and they can't file them. "Reminder" is no where in the Notice and they state they can't file our returns. This is just one issue. Their IT security is a joke as well. You can process a payroll check (with completely funding of it) without any problem or required verification code. However, if want to look up an employees simple phone number, you have to ask for a security code and enter it before it will display if one is in the system. (Keep in mind you can issue payroll checks without it) but you need it to see a phone number!?! Yes, an employee phone number! They claim its for security, but you can find back doors to most everything in their security platform. It's a joke. Everything, except that employee phone number. And lets be honest. I am the one who gave them the phone number. Stupid!...no one will listen to a complaint but they will attempt to sell you more services, claiming it is going to help foster employee relationships. This company is just half baked as their payroll system. You might as well do it yourself.

Their word is meaningless!! I am anything but impressed by them. My company switched to them about 6 weeks ago from ADP. We are a freight Brokerage with several subsidiary trucking companies. I am number one driver and helped CEO build trucking side. I spoke with him today about problems. I have 4 paper checks from them nobody outside Chase Bank will cash which screams a problem! On top majority of drivers and office personnel have still not received there current deposits as of Saturday the 14th. My recommendation to him.. "Switch back to ADP before lose so many employees for non payment of wages it bankrupts us!! They've already admitted its their fault and promised would be fixed today yet done nothing! Obviously nobody can or should run a business that way, their word is absolutely meaningless!!!

Poor all around I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.