A user-friendly payroll system and… A user-friendly payroll system and effortless payroll processes are just some of the benefits

This company is an unmitigated… This company is an unmitigated disaster. Their answer to any and all problems is a token effort with no resolution and no follow-up. They must get a "to do" list, they check off the box as "completed" after doing nothing and then one doesn't hear fromt them again. I get bounced around from department to department, they might make a token call from an anonymous phone number but when I try returning their calsl I can never reach the person who called. The sales department made promises they cannot or will not fulfill and then throw you to the dreadful "support" wolves. Is there a good payroll company out there? I've been in business since 1998 and I've yet to find one. Surely it's not Paychex or ADP either.

Customer Service is not their thing! overall the app is user friendly, the community page is great. If you are the kind of person who knows how to trouble shoot and figure out issues on your own, you will be fine. If you are the kind of person who needs help with figuring something out, forget it! you will send them a question, they will answer, and before you even have a chance to let them know the answer did or didn't work they are sending you a survey if they resolved your issue. so you write back and say no, and they are like, OH Well, I've got nothing. I have had numerous issues where I needed someone's help trouble shooting, and they don't do that. They are not willing to help find a solution, they give you one, and if it doesn't work, well, that's your problem. We were told we would have someone to assist us, sure they answer the first email, but normally it does absolutely nothing! their service is always my last resort because I now know, it's not going to help.

Received a Call about problems with… Received a Call about problems with receiving my medical reimbursement. Told I was verifying the account wrong. Even though verify 3 times and sent screenshots. Tried to explain that I kept getting emails but the person would not listen or let me talk. Rep kept saying I needed to listen and stop talking rude, rude, rude. It's my money and then told I would be getting a paper check. Even though I had an email that my check was being deposited. Not sure if I should wait for 10 days for the check in the mail or if it will be in the bank account. Not helpful and this person maybe shouldn't be in customer service poor representation of the company.

Stay away from the ATS. The HRIS is fine...I don't know much about customer support (as reading other reviews), but I have to say that the ATS system is way below average. They sell you on an "open API", but very few integrations actually work. If you want the ATS to integrate with anything, be prepared to get scoped $20,000+ for the other company to build the integration. Every time I call in I get a note that says "your account manager is unavailable". Also, when you sign up for the Paylocity ATS, you also have to sign up for JobTarget, which is $1-2K per month in order for your jobs to get posted anywhere except Indeed. Very frustrating onboarding/implementation as well...one of the worst I've ever been a part of.