Fed Up Like most here leaving a review; their customer service is horrible. I constantly receive Notices demanding me to take action so they can file tax returns. Each quarter for three quarters now, they require me to log into the taxing agency to authorize them as the TPA or they can'f file timely returns. Each quarter, I waste my time to confirm they have TPA authority and then push back on service. Who confirms they do have authority and this Notice is just a reminder. That's not what the notice states. It states I didn't authorize it and they can't file them. "Reminder" is no where in the Notice and they state they can't file our returns. This is just one issue. Their IT security is a joke as well. You can process a payroll check (with completely funding of it) without any problem or required verification code. However, if want to look up an employees simple phone number, you have to ask for a security code and enter it before it will display if one is in the system. (Keep in mind you can issue payroll checks without it) but you need it to see a phone number!?! Yes, an employee phone number! They claim its for security, but you can find back doors to most everything in their security platform. It's a joke. Everything, except that employee phone number. And lets be honest. I am the one who gave them the phone number. Stupid!...no one will listen to a complaint but they will attempt to sell you more services, claiming it is going to help foster employee relationships. This company is just half baked as their payroll system. You might as well do it yourself.

Garbage glitchy and poor customer… Garbage glitchy and poor customer service. I absolutely loathe using this system for timesheets. You frequently lose all your entries and are provided 'an error occurred' after painstaking entry of all of your time data and notes etc. It times out without warning and you lose your work. You have to page through sections for each category of time and each project for that specific category. When you copy rows, sometimes it works, sometimes it does not. It is buggy, cumbersome and a total waste of time. If you log a complaint, it first needs to go through the HR rep wasting more time and then customer service does not seem to understand the issues or else they are aware of the issues and say, 'yeah, that happens sometimes' There is no zero star option but this software is the worst quality for timesheets. I know my boss hates it for other manager-viewpoint reasons. Nobody wants to track their time because it is such horible software.

Poor all around I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.

This company is an unmitigated… This company is an unmitigated disaster. Their answer to any and all problems is a token effort with no resolution and no follow-up. They must get a "to do" list, they check off the box as "completed" after doing nothing and then one doesn't hear fromt them again. I get bounced around from department to department, they might make a token call from an anonymous phone number but when I try returning their calsl I can never reach the person who called. The sales department made promises they cannot or will not fulfill and then throw you to the dreadful "support" wolves. Is there a good payroll company out there? I've been in business since 1998 and I've yet to find one. Surely it's not Paychex or ADP either.

Received a Call about problems with… Received a Call about problems with receiving my medical reimbursement. Told I was verifying the account wrong. Even though verify 3 times and sent screenshots. Tried to explain that I kept getting emails but the person would not listen or let me talk. Rep kept saying I needed to listen and stop talking rude, rude, rude. It's my money and then told I would be getting a paper check. Even though I had an email that my check was being deposited. Not sure if I should wait for 10 days for the check in the mail or if it will be in the bank account. Not helpful and this person maybe shouldn't be in customer service poor representation of the company.