This company has horrible customer… This company has horrible customer service. I was told they have a general ledger team but was not told until after the switch that they dont talk to clients. No mistakes get fixed. Even their own employees can manage the system its do complicated. I switched in October big mistake. I have yet to get anything fixed. Time and labor doesnt work employees cant clock in or out most of the time. Support is they send you a number to go to their help center put that number in and watch a video. They do not assist with any fixes. The account manager only communicates by email. Several hours or days in between responses. Im not happy with the system.

Customer service is an absolute joke Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.

Horrible Horrible Horrible company Horrible Horrible Horrible company, We left there company and they issued W2 without our permission. Now its a mess. They wont help so far in finding the resolution.

Garbage glitchy and poor customer… Garbage glitchy and poor customer service. I absolutely loathe using this system for timesheets. You frequently lose all your entries and are provided 'an error occurred' after painstaking entry of all of your time data and notes etc. It times out without warning and you lose your work. You have to page through sections for each category of time and each project for that specific category. When you copy rows, sometimes it works, sometimes it does not. It is buggy, cumbersome and a total waste of time. If you log a complaint, it first needs to go through the HR rep wasting more time and then customer service does not seem to understand the issues or else they are aware of the issues and say, 'yeah, that happens sometimes' There is no zero star option but this software is the worst quality for timesheets. I know my boss hates it for other manager-viewpoint reasons. Nobody wants to track their time because it is such horible software.

We switched from ADP to Paylocity We switched from ADP to Paylocity - what a dream. This company knows what they are doing; their customer service is informed and prompt in replying. The software is VERY user friendly; the payroll tax returns are easy to find and download. If you are using ADP - I HIGHLY recommend switching to Paylocity; the conversion was so simple and this is just a great company.