Absolutely no customer service Absolutely no customer service. I spent three days reaching out for assistance on missing requirements for an interview and received nothing. Now it’s the due date, and a weekend, and I’ve likely missed out on the opportunity to continue the process. That is frustrating and absolutely unnecessary.

Lacks Innovation, but better than the typical Enterprise ATS Options Jobvite was an innovative company when they first started out, but they haven't innovated their product much since then. Their product lacks mobile features, in depth reporting, and a modernized UI. However the product is better than a Taleo, SuccessFactors, iCIMS, or Kenexa type product.

Jobvite will underwhelm you every day you struggle with it Having used several ATS' for the last 20 years, I rank Jobvite exceedingly poor. Several examples; 1. Given that it is requisition centric, every time a candidate applies, it becomes a new file. Candidate notes from one requisition's conversation DO NOT flow into a common area. 2. You cannot sort effectively on a person's current job title. 3. Poor Boolean search tool. 4. No way to eliminate duplicates from the search results. 5. Jobvite is usually a very slow system. 6. Inadequate reporting tools. 7. Customer service makes lots of promises and very rarely does anything to solve issues. 8. Impossible to parse multiple resumes with Hire. 9. Most expensive (even for their lowest level) I have ever used; and least productive As a recruiter, I am called upon to find the right people in an efficient fashion; Jobvite hinders this greatly. I have been on several technical calls; calls where we put up a requisition as an example. Each time I have been severely underwhelmed at their ability to see the issue or help remedy. I would not recommend Jobvite to any company that needs to be able to search candidates. Jobvite will really only work for those companies that will only need to see a resume the first time it comes in; if you need to search those that have applied in the past, you will not be happy.

Horrible navigation Horrible navigation. Cannot sign documents and upload. Every document is a pdf and to "go back" you have to X out of the document and re-log in. The documents have a review and sign button but the tasks never disappear or are confirmed as complete.

Great but would like more flexibility. I think Jobvite is a great tool. I think there are little things that could help to make the moving between candidates/job descriptions/postings etc. a little more fluid especially with larger recruitment effort. I have also had a few timing issues with customer support. I had an urgent request (needed for legal reasons) for information within 24 hours. This was in March, never received the requested information. I had to chase them for days and weeks. It was not ideal.