Absolutely no customer service Absolutely no customer service. I spent three days reaching out for assistance on missing requirements for an interview and received nothing. Now it’s the due date, and a weekend, and I’ve likely missed out on the opportunity to continue the process. That is frustrating and absolutely unnecessary.

Excellent ATS! I have used Jobvite for the past three years. Jobvite has gone above and beyond our expectations! As an ATS administrator at my company, I've worked with numerous systems and I'd recommend Jobvite over all of them. It allows us to provide the best experience for our candidates using Jobvite's workflow steps and communication capabilities. The reporting features have allowed us to continue to grow and provide feedback to our team. Jobvite has taken suggestions/wants/needs and turned them into product features.

Asked for PII: Date of Birth and SSN Received a notice for an open project manager position in El Paso, TX. Read the description. Seemed like a good fit. Clicked on Apply Now. Jobvite asked many questions, including full name, date of birth, and social security number. Identity theft in all its bare nakedness. Does not seem like a real job board. Seems only an identity theft scam. I have already been contacted three times by scammers posing as recruiters to get my full PII. Jobvite is now the fourth. No real recruiter or job board is going to ask for date of birth or SSN. You enter these in an enterprise system with the company that hires you. You don't surrender PII until you are hired.

Lacks Innovation, but better than the typical Enterprise ATS Options Jobvite was an innovative company when they first started out, but they haven't innovated their product much since then. Their product lacks mobile features, in depth reporting, and a modernized UI. However the product is better than a Taleo, SuccessFactors, iCIMS, or Kenexa type product.

Great but would like more flexibility. I think Jobvite is a great tool. I think there are little things that could help to make the moving between candidates/job descriptions/postings etc. a little more fluid especially with larger recruitment effort. I have also had a few timing issues with customer support. I had an urgent request (needed for legal reasons) for information within 24 hours. This was in March, never received the requested information. I had to chase them for days and weeks. It was not ideal.