Very poor customer service I'm very disappointed with Shock Surplus's lack of customer service. I emailed and called multiple times to find out the status of my order, and no one has responded. They were accommodating during the purchase process, but it was a horrible experience after the sale.

THEY SOLD ME SHOCKS THAT WERE RETURNS… THEY SOLD ME SHOCKS THAT WERE RETURNS FROM UN HAPPY CUSTOMERS REAL JUNK IAM MILITARY AND LAW ENFORCEMENT, THEY NEED SHUT DOWN REAL RIP OFF COMPANY CUSTOMER SERVICE IS THE WORST. ATTENTION ALL BROTHER'S DONT DO ANY BUISNESS WITH THEM. RESPONSE..SHURE YOU SENT ME ANOUTER SHOCK BUT AFTER INSALL THEY ALL ARE JUNK, MY OLD ONES WERE BETTER. REAL JUNK, NOW TO BUY SHOCKS AGAIN AND PAY TO HAVE INSTALLED....GOOD JOB SHOCK SURPLUS...AT WASTING MY MONEY AND TIME...BOUNCE BOUNCE DOWN THE ROAD CAUSE THAT WHAT YOUR SHOCKS DO TO MY 2500HD. WHAT A JOKE. AGAIN AVOID THIS COMPANY ALL MILITARY AND LAW ENFORCEMENT BROTHER'S

Excellent experience buying from Shock… Excellent experience buying from Shock Surplus. Great customer interface. Available customer service by chat or phone. Delivered my set of 4 Bilsteins quickly.

In love with these pretty things Let me start this by saying I am VERY picky. This company came through for after a terrible experience somewhere else. I now have a killer set of Bilsteins for my truck. Couldn't be happier. Service was excellent, it took a Lil time to get the front struts but Def worth the wait.

Do not do business here! Do not do business here!! Honestly I don’t have many options for brands for my truck, I installed 4 bilstein shocks, about $700, plus labor cost of about $300. 2 fronts gave out within 6 months. I contacted customer service, I ended up paying nearly $400 to replace the 2. Again about $300 for labor, I tried returning the old ones so I can get my money back, they just don’t make it easy, going back and forth with these incompetent people. I had to pay yet another time for 2 shocks I did not request $20 this time?!! I simply requested a refund of the original 2 that were defective due to seal failure. I’m still dealing with shocksurplus . I’ve been dealing with a lot of personal issues and these people love playing dumb with my refund. How are you even in business still?! I’m absolutely 100% dissatisfied and disappointed with your customer service. I will never shop with you again and will continue to belittle your company