There was a lot of confusion about… There was a lot of confusion about pricing between QuickStart and the actual place that installed the gadget. On the phone with quick start customer service rep helped me to understand a lot. However numbers were different between the two. Also, quick start says to get the gadget recalibrated every 3 months but their 3rd party install partners are saying every month. I will say that every time I called the Quick start they answered and were very nice, knew who I was, and did their best! If quick start and their 3rd party partners were on the same page things would have been smoother with no problems at all.

Low quality customer service Being locked out 2.5 days after install in 100+ degree weather and having to speak to someone who was less than empathetic about having my children in the vehicle while stranded due to a device violation that wasn't caused by me is the reason for the low rating. The device is there to prevent someone from breaking the law, not malfunction, inconvenience and potentially cause a heatstroke while waiting on a override code from someone who doesn't care if you start your vehicle or not. Why charge so much for equipment that doesn't work or isn't compatible with newer vehicles? Why blame the paying customer and assume it's something the customer did?

I am just trying to get a release form… I am just trying to get a release form that shows I had an interlock device for 2 years and taken off. I didn't know it would be impossible. I can't get my license until getting this information. Only one that has it I can't get it from. *(Update)---- This review is specifically for Scarlett who called me not only once but twice right away. She is humanized this whole situation. The company had a merge. I am assuming she is part of the new merge. Solely based on her professionalism and immediate response to resolve this situation after being at the end of my rope

So my battery died because I live in… So my battery died because I live in Arizona and that happens often here and I got locked out of my device and they charged me $40 to unlock it. The guy at the counter tells me if I call customer service and sent them a receipt for the replacement battery they will credit my account. So today I called and spoke with Angela who was very condescending and informed me it’s my responsibility to make sure my battery is in good working order. I didn’t know Angela was a mechanic wow! I’m paying these people for a service which other companies provide. So I don’t understand why I’m being treated with such disrespect

TERRIBLE!! If I could give 0 stars I absolutely would. Where to start, rude welcoming and customer service sucks. Pressured me into buying their interlock. And then was told my install would take one hour, which I had to miss work for. ACTUALLY TOOK 4 HOURS!!. Install is to go directly to MVD in 2 days. Mine took a WEEK AND A HALF. The install person set the order request wrong. And I was given nothing in return for all of my struggles. Just an “ok”. WOULD NOT RECOMMEND COMING HERE TO ANYONE!