Consumer
DEBy far the most annoying experience… By far the most annoying experience I've ever had with a freelancer platform. My account is simply blocked for no reason and despite repeated requests. What exactly the problem is, is referred to the terms and conditions and after reviewing the terms and conditions, despite repeated correspondence, I see no reason that justifies the blocking. I can't get any clear information from support. For me, this is nothing other than the biggest scam. How can you block the account of someone who is economically dependent on it? That's unbelievable. I will never use this stupid platform again.
Rob Crabtree
GBComplete waste of time and money A complete waste of time and money. Their pro membership gives you more connects, but it doesn't help you get work. When you're starting from scratch its literally impossible to get work without any reviews. You can be the most talented, experienced professional in your field but you'll lose out to a cheap off-shore solution. I've spent hundred of dollars on membership, sending proposals, cutting costs to the point of it not even being worth it, and still no interest.
Felicity Knight
GBTerrible website full of sharks and… Terrible website full of sharks and there is NO protection or customer service. We found a freelancer on Upwork - who caused us so much damage. They also sneakily get you to sign up to there dreadful service and its impossible to find out how to stop the subscription. All automated CS no one interest and couldn't give a damn. Still trying to contact them - the chat is a BOT not a person
Pinar
TRI dont want to share my privacy on Internet. Recently, the mandatory identity verification issue it has enforced has been a complete fiasco. Really, why aren't the authorities putting a stop to this? Employers(or upwork) are asking for personal information from us because they don't believe where freelancers live. I don't find it ethical for them to request intimate details such as our ID number, personal photo, another selfie on top of that, our date of birth, gender, nationality, and when our passport will expire. No one should have to trust anyone completely. There's no guarantee we'll find clients, yet we're giving information to strangers. It's unsettling.
Magic Unicorn
DEtl;dr Upwork simply dont. tl;dr Upwork simply dont. Upwork is a very bad place to work with clients. I tried to offer severl projects. As soon as one project was accepted by a freelancer the site suspended my profile. Support is not helping at all. Their responses are not related to the issue. Verification process is failing for unknown reasons, no feedback. Tickets are marked as solved without being. Communication with freelancer who started with the project is not possible, as they Upwork denies any communication. Long story short, i went to another site which is much better.