Terrible website full of sharks and… Terrible website full of sharks and there is NO protection or customer service. We found a freelancer on Upwork - who caused us so much damage. They also sneakily get you to sign up to there dreadful service and its impossible to find out how to stop the subscription. All automated CS no one interest and couldn't give a damn. Still trying to contact them - the chat is a BOT not a person

I dont want to share my privacy on Internet. Recently, the mandatory identity verification issue it has enforced has been a complete fiasco. Really, why aren't the authorities putting a stop to this? Employers(or upwork) are asking for personal information from us because they don't believe where freelancers live. I don't find it ethical for them to request intimate details such as our ID number, personal photo, another selfie on top of that, our date of birth, gender, nationality, and when our passport will expire. No one should have to trust anyone completely. There's no guarantee we'll find clients, yet we're giving information to strangers. It's unsettling.

Absolute Nightmare!! I paid for a 30 minute consultation with J. M., a grant writer. She didn't show up! Finding a solution on their corn-maze of a website was futile. Apparently if **I** file a dispute, it automatically goes to the freelancer! She's the one who didn't show up!! I finally managed to get to a live chat agent and it took him 40 minutes to only tell me the same thing and that he had to **manually** raise a ticket to send to the Dispute Team. This sounds like an absolute scam. I'll take it up with my bank and dispute the charge. Sounds like this freelancer has found a loophole on how to make money. Shameful!

Customer service is dishonest and not… Customer service is dishonest and not trustworthy. I tried to complain about the fake jobs posted on their platform. I just got blamed for responding to the fake jobs (when I did not know a lot of the posting their are fake. Then I told the that nonpaid clients should not be able to contact applicants. Instead I received a warning for responding to them

Upwork is a joke Upwork is a joke. We got scammed and opened a dispute. The scammer is not responding and Upwork is literally saying "he is not responding so we are closing your dispute in his favor"...