Backordered at BAK and lost by FedEx but finally received It took a couple of weeks for the cover to become available due to a back order at BAK. Once that was settled, the cover was shipped right away via FedEx. FedEx admitted they lost the cover half way to my destination somewhere in Ohio. I got in touch with tonneaucovered.com and they tracked it down and it was delivered that week!

Buyer beware You may get a low price but you will get ZERO support if your product comes in wrong or damaged. They immediately throw up their hands and send you to the manufacturer. I ordered a Retrax PowertTraxPRO. The cover came in bent and oversized. After speaking with their "customer service", he had me take dozens of photos only to say call retrax... Retrax asked 3 questions and sent the replacement. After expressing my concern to Peter at TonneausCovered, I was told to shop local. Won't be doing business with them again.

I am a 5 time buyer of products from… I am a 5 time buyer of products from TonneauCovered, because there is no better company selling products of this type, and none with better customer service. From start to finish, the experience is terrific. The sales team is knowledgeable, the pricing is second to none, the shipping is prompt and in the unlikely event you have an issue, you can count on exceptional customer service - they'll bend over backwards to stand behind the product and strive for a happy customer. Here's a shout out to Katleen who I am completely convinced is one of the best in the CS role. Thank you TonneauCovered.com!

It's all about the service It's all about the service. Anyone can sell you something but when you need service that's where the real stars shine. Tonneaucovered.com has come through for me each time I've need product support after the sell. Katleen has been the "shining star", she responds promptly and follows through with what she says. Every customer service dept. needs a Katleen. Thanks for your support

Authentic and Awesome Experience 2020 Toyota Tundra Platinum Crewmax with bedrail system. Customer Service was great but mostly the price was unbeatable. The item arrived via Fedex with zero damage and within 4 days of ordering. I ordered 2 covers from both of my trucks. I was worried for sure based upon other reviews and comments. Rest be assured my experience was real and great. Thank you JC again.