Backordered at BAK and lost by FedEx but finally received It took a couple of weeks for the cover to become available due to a back order at BAK. Once that was settled, the cover was shipped right away via FedEx. FedEx admitted they lost the cover half way to my destination somewhere in Ohio. I got in touch with tonneaucovered.com and they tracked it down and it was delivered that week!

What a great team to deal with at… What a great team to deal with at Tonneau Covered. Customer service spent time walking through my purchase to ensure that products integrated with each other and my vehicle. All communication was prompt and efficient. The team at Tonneau Covered worked to make the process as seamless as possible. Thanks for going the extra mile in these challenging times. Product aquisition and delivery logistics have been more difficult this past year and the team overcame the challenges.

Excellent buying experience I purchased Amp Research Power Steps. The good customer reviews brought me to this site. Now I know why they have great customer reviews!!I’ve never experienced the degree of excellent customer service that was provided by Peter. We traded emails that he answered promptly. I had a few questions that were not only answered promptly but they also provided additional assistance for installation of the power side steps I ordered. This was an awesome experience and I cant wait to order something else from them in the future!! I highly recommend them!!!

Buyer beware You may get a low price but you will get ZERO support if your product comes in wrong or damaged. They immediately throw up their hands and send you to the manufacturer. I ordered a Retrax PowertTraxPRO. The cover came in bent and oversized. After speaking with their "customer service", he had me take dozens of photos only to say call retrax... Retrax asked 3 questions and sent the replacement. After expressing my concern to Peter at TonneausCovered, I was told to shop local. Won't be doing business with them again.

Horrible experience with this company! Horrible experience with this company! Send me wrong part and when I canceled other order out of my frustration I was called by Shaun POS! Yes that’s correct the guy started screaming at me on the phone and insulting my person for THEIR screw up! He threatened me with 20% restocking fee ! I ended up getting dispute with cc and got my money back but it was one of the worst experience! Purchased my tonneau cover at different vendor!