I was very satisfied with the work … on my 350Z. I was very satisfied with the work performed by Cottman of Durham. Jody was very professional and provided clear and detailed information regarding the work (valve body replacement) to be done. Throughout the process, Jody called and share updates/changes along the way. Everything happened in the manner and timeframe in which Jody described when diagnosing and completing the work to be performed. This work was completed a couple of weeks of ago and my car continues to perform well. Unfortunately, Jody was assigned to another store out of town when my car was ready to be picked up. The employee facilitating the return of my car had an odd-ball character, could not share definitive information concerning the warranty and, vehemently questioned why I was concerned about the warranty. Really? When Jody became aware of this awkward situation, he contacted me the very next day and apologized for the employee's behavior and made sure all my questions about the the warranty were addressed and any other questions were answered.

Great experience Great experience! Cottman's definitely has the customer service skill locked and loaded. Hope I don't need them again anytime soon but if I do, I would not hesitate. Thanks all

HONESTY, SUBJECT MATTER EXPERT My name is Jacob and although I didn't actually have any work done to my truck I did have a very honest conversation with Jody about my 8 speed transmission for my 2016 ram 1500.Jody was very well informed about my transmission and explained a lot to me about it.He was extremely honest about my situation and in the end recommended me to NOT get any work done at all!! In my opinion that is the definition of honesty. I would have never known the difference unless he told me. Simply because of that I highly recommend this shop to anyone.

I was very please with the service I… I was very please with the service I received at Cottmsn of Durham. Blake was very knowledgeable , courteous and professional. I will certainly use Cottmsns of Durham if or when I encounter any future issues with my Vehicle. Thank you Blake!!

Jodi is always friendly and very … Jodi is always friendly and very helpful. He takes the time to explain the issue and process to resolve. He will pull out a book if necessary so you have complete understanding. That isn't just customer service... That's genuinely caring.