RICKY Rozay
GBTotally a nightmare an I went to … Totally a nightmare an I went to cottman WS THIS COMPANY IS FULL OF SCAM ARTIST
MOHAMMED OTHMAN
GBThey ew good people and they do their… They ew good people and they do their best to explain the problem and make sure that the customer understand his or her options
ZOE
GBI was very satisfied with the work … on my 350Z. I was very satisfied with the work performed by Cottman of Durham. Jody was very professional and provided clear and detailed information regarding the work (valve body replacement) to be done. Throughout the process, Jody called and share updates/changes along the way. Everything happened in the manner and timeframe in which Jody described when diagnosing and completing the work to be performed. This work was completed a couple of weeks of ago and my car continues to perform well. Unfortunately, Jody was assigned to another store out of town when my car was ready to be picked up. The employee facilitating the return of my car had an odd-ball character, could not share definitive information concerning the warranty and, vehemently questioned why I was concerned about the warranty. Really? When Jody became aware of this awkward situation, he contacted me the very next day and apologized for the employee's behavior and made sure all my questions about the the warranty were addressed and any other questions were answered.
TINA S.
GBFirst Class Customer Service Great experience! Cottman's definitely has the customer service skill locked and loaded. Hope I don't need them again anytime soon but if I do, I would not hesitate. Thank you!
HUNTER DORSEY
GB04 Acura TL transmission repair unsatified I brought my car to them for a transmission rebuild. They gave me my car back the first time and a gasket blew causing my fluid to leak a lot, which burnt my clutch pads and probably damaged other components.They gladly took another look and replaced the clutch pads, and gave me my car back. Now I am driving it and it hasn't been even a month and I'm already experiencing hesitating, slow shifting, and slipping they're are slight but still there and still a major problem if not taken care of quickly and with precision which I feel this shop lacks the precision and attention to detail that is required for such a job.