I was very satisfied with the work … on my 350Z. I was very satisfied with the work performed by Cottman of Durham. Jody was very professional and provided clear and detailed information regarding the work (valve body replacement) to be done. Throughout the process, Jody called and share updates/changes along the way. Everything happened in the manner and timeframe in which Jody described when diagnosing and completing the work to be performed. This work was completed a couple of weeks of ago and my car continues to perform well. Unfortunately, Jody was assigned to another store out of town when my car was ready to be picked up. The employee facilitating the return of my car had an odd-ball character, could not share definitive information concerning the warranty and, vehemently questioned why I was concerned about the warranty. Really? When Jody became aware of this awkward situation, he contacted me the very next day and apologized for the employee's behavior and made sure all my questions about the the warranty were addressed and any other questions were answered.

First Class Customer Service Great experience! Cottman's definitely has the customer service skill locked and loaded. Hope I don't need them again anytime soon but if I do, I would not hesitate. Thank you!

Professional and prompt service. I found the employees to be very professional. I took my car in on a Wed morning to have the transmission rebuilt and picked it up early Friday afternoon.

Difficult Problem to Solve I took my car in with a problem that seemed to defy explanation. Susan was wonderful about hanging in there and continuing to work on solving the problem. She kept me constantly informed about the issue. It did take some time to solve the problem, but she did not give up.

Car was "checked out" and the only … Car was "checked out" and the only information I was given was they would charge Just short of $500 to take tranny out/in. No info on possible problem or cost. I spent 30 minutes on internet and found all the info on problem with car and solutions to fix it. Plus a sizeable amount of change was taken out of the arm rest console. Overall not happy at all