Excellent, Safe, and on time service Despite our very early departure, Veronica arrived in plenty of time. She got us to our destination(s) promptly and safely. There were quite a few tight maneuvers she had to make to get us to Hillwood - it was all done well and professionally. The bus was clean and well-outfitted. We appreciated the WIFI and the charging stations at each seat. And the microphone worked well. All things good to have in working order on a tour. It was a smooth and very positive experience working with Academy.

Reckless Disregard for Safety On Sunday November 7th, 2021 a caravan of Academy buses led by NJ State Troopers with sirens going were traveling south on the NJ Turnpike. They were on the shoulder mostly. Presumably these buses were heading to the airport with the NFL Raiders on board after the game. I had to get off the same exit and 3 different Academy drivers tried to run me off the road rather than let me exit safely. These drivers were reckless and almost caused a serious accident all because they didn't want to allow me to exit in front of them. They honked at me and sped up dangerously as I tried to exit. These drivers are the worst. I used to commute to NYC by bus and would NEVER take an Academy bus. They are terrible.

I work with Andrea Georghiou when… I work with Andrea Georghiou when booking many buses with Academy ~ She is consistent and always willing to help and she be commended on her professionalism. We always Request Maggie Maleck, not only does she know our members but she is very kind hearted to our older members. We bring a small cooler of bottled water and a bag of assorted candies, as we return to the bus Maggie is already handed out the goodies before I even make to the bus. Hands down she is The Best and We are Lucky to have her.....Please pass along a Job Well Done for all our trips together. Thank you, Tim Nelson.

Great Experience with Academy Bus! Just completed a great week working with Academy Bus out of Miami. Sales Representatives Jennifer and Maria took great care of our schedules and were able to make adjustments efficiently. Our driver Joe was superb. On-time, professional, and friendly - Joe even called ahead on his own to ensure his Academy Bus could park at a local restaurant to support one of our social events.

Locked on FREEZING coach with sick passenger I am a long time user of Academy Buses in NYC and other cities all over the East Coast. I have always had the highest praise for their coaches and most of their drivers. I had the worst experience EVER while making a transfer from Miami Intl to Carnival Cruise terminal. My mother was ill from the flight, we asked if we had time to get food and were told 5 minutes later to board the bus. We sat on a FREEZING cold coach #11931, (a bus that seems to still be around from 1960) for 35 minutes in front of the comfortable terminal with food without moving or explanation. 40 minutes later, We finally moved only to go 1 gate away to pick up 5 other guests. This stop took another 20 minutes. Arrived at cruise terminal, the driver mumbled something about unloading and I yelled that someone needed to get off the coach. The driver then LOCKED all the passengers on the bus and ignored me while unloading 40 pieces of luggage and my Mother began vommitng on the coach. The driver and luggage helper continued to ignore me knocking on the window and screaming to have my mother exit. Once they were finished with bags, the driver actually paused to drink and wipe his brow as we still waited to disembark. I am a tour guide and have never in 10 years seen such practice by any driver on any coach in the US Canada and Europe. I notice this is common practice because your drivers need to get tipped but leaving passengers locked in a coach without operator inside is gross negligence and very bad practice by your company.