LOVED EVERYTHING except 1 thing.. LOVED EVERYTHING about working with Academy except one thing... Felt like I was getting shook down to tip one of the 3 drivers we had booked. While I had every intention of providing a tip once I was done with my event (which went longer than the contracted amount of time with our buses), one bus driver was intentionally hanging out and told one of my team members that he was waiting for me to give him a tip. Not how you do business. That being said, I'd still use Academy again.

Locked on FREEZING coach with sick passenger I am a long time user of Academy Buses in NYC and other cities all over the East Coast. I have always had the highest praise for their coaches and most of their drivers. I had the worst experience EVER while making a transfer from Miami Intl to Carnival Cruise terminal. My mother was ill from the flight, we asked if we had time to get food and were told 5 minutes later to board the bus. We sat on a FREEZING cold coach #11931, (a bus that seems to still be around from 1960) for 35 minutes in front of the comfortable terminal with food without moving or explanation. 40 minutes later, We finally moved only to go 1 gate away to pick up 5 other guests. This stop took another 20 minutes. Arrived at cruise terminal, the driver mumbled something about unloading and I yelled that someone needed to get off the coach. The driver then LOCKED all the passengers on the bus and ignored me while unloading 40 pieces of luggage and my Mother began vommitng on the coach. The driver and luggage helper continued to ignore me knocking on the window and screaming to have my mother exit. Once they were finished with bags, the driver actually paused to drink and wipe his brow as we still waited to disembark. I am a tour guide and have never in 10 years seen such practice by any driver on any coach in the US Canada and Europe. I notice this is common practice because your drivers need to get tipped but leaving passengers locked in a coach without operator inside is gross negligence and very bad practice by your company.

Great Experience with Academy Bus! Just completed a great week working with Academy Bus out of Miami. Sales Representatives Jennifer and Maria took great care of our schedules and were able to make adjustments efficiently. Our driver Joe was superb. On-time, professional, and friendly - Joe even called ahead on his own to ensure his Academy Bus could park at a local restaurant to support one of our social events.

Reserving the bus was a awesome… Reserving the bus was a awesome experience, the price was also awesome, the bus driver that took me on my trip was a very, very nice, and pleasant guy, however the bus sent was below standard. This was my first time using this company, first impressions, are lasting impressions.

Our driver was 45 minutes late and… Our driver was 45 minutes late and although we were able to reach the company they did not have a way for us to contact the driver to get an estimated time of arrival.