Excellent, Safe, and on time service Despite our very early departure, Veronica arrived in plenty of time. She got us to our destination(s) promptly and safely. There were quite a few tight maneuvers she had to make to get us to Hillwood - it was all done well and professionally. The bus was clean and well-outfitted. We appreciated the WIFI and the charging stations at each seat. And the microphone worked well. All things good to have in working order on a tour. It was a smooth and very positive experience working with Academy.

Our driver was 45 minutes late and… Our driver was 45 minutes late and although we were able to reach the company they did not have a way for us to contact the driver to get an estimated time of arrival.

We had to unfortunately cancel our trip… We had to unfortunately cancel our trip due to COVID19 concerns. Your representatives reached out to me and helped me through the cancellation process and made it EXTREMELY easy. This meant a lot when being faced with needing to cancel other pieces of our event. THANK YOU!

You have bus drivers on their phone blasting music! You have bus drivers on their phone, blasting their personal music and causing delays. Some of us are up at 4am and want a quiet ride home… Train your drivers better please! They have (56) people’s lives in their hands literally!!! eg. -Bus 6826 on 4/5/23 5:00pm departure from port authority

Academy Bus Lines breaks parking laws… Academy Bus Lines breaks parking laws at least once a month in my neighborhood. The buses park in a no parking zone, leave their motors running and the drivers disappear for a couple of hours. They have been warned over and over but continue to break the law and destroy the environment. Two days ago, two buses parked in front of Joe's Stone Crab parking lot on Collins Ave in Miami Beach.. This is where the buses always park even though there is no bus parking. Morever leaving motors running is so bad for the environment , that the drivers should take a course in the dangers of air pollution. . Fortunately Code Compliance officers came and the buses finally left.