Bus driver was very poor The experience prior to day of was great. Very responsive and flexible in booking and planning. the driver however was very unresponsive. First he took everyone to Brooklyn NOT Manhatten and then did not want to bring everyone to Manhatten. Planner had to argue with him. Also for pickup he just picked another location a couple of blocks away because "it was better and he did not want to drive to the other location". Very frustrating.

Academy Bus Lines breaks parking laws… Academy Bus Lines breaks parking laws at least once a month in my neighborhood. The buses park in a no parking zone, leave their motors running and the drivers disappear for a couple of hours. They have been warned over and over but continue to break the law and destroy the environment. Two days ago, two buses parked in front of Joe's Stone Crab parking lot on Collins Ave in Miami Beach.. This is where the buses always park even though there is no bus parking. Morever leaving motors running is so bad for the environment , that the drivers should take a course in the dangers of air pollution. . Fortunately Code Compliance officers came and the buses finally left.

LOVED EVERYTHING except 1 thing.. LOVED EVERYTHING about working with Academy except one thing... Felt like I was getting shook down to tip one of the 3 drivers we had booked. While I had every intention of providing a tip once I was done with my event (which went longer than the contracted amount of time with our buses), one bus driver was intentionally hanging out and told one of my team members that he was waiting for me to give him a tip. Not how you do business. That being said, I'd still use Academy again.

Three bus charter to Yankee Stadium We had chartered three buses from midtown Manhattan to Yankee Stadium and return after a football game on 11/9. By contract, two buses were to depart the Stadium at 6:45 p.m. and one at 7:45 (to accommodate those attending a post-game party). As it turns out, all three buses departed at 6:45, stranding the 17 people at the post-game event. The driver of the third bus insisted that all three buses were contracted to depart at 6:45. I was able to protest to the dispatcher who found a 4th bus who arrived at 8:05 to take the remaining 9 pax back to NYC. The other 8 left by Ubers earlier. It seems like the issue was in how the timing was communicated to the dispatcher by the sales area or how the information was communicated by the dispatcher to the drivers. Either way it took 45 minutes of my time to negotiate with the dispatcher and inconvenienced my guests. On the positive note, the buses were quite nice. Richard Fiss

I work with Andrea Georghiou when… I work with Andrea Georghiou when booking many buses with Academy ~ She is consistent and always willing to help and she be commended on her professionalism. We always Request Maggie Maleck, not only does she know our members but she is very kind hearted to our older members. We bring a small cooler of bottled water and a bag of assorted candies, as we return to the bus Maggie is already handed out the goodies before I even make to the bus. Hands down she is The Best and We are Lucky to have her.....Please pass along a Job Well Done for all our trips together. Thank you, Tim Nelson.