Excellent customer service Excellent customer service. Great follow up. Pleasant helpful phone staff. Rapid delivery and product as described. I do wish the install instructions were more thorough but we figured it out. Thanks again

Charging my credit card before the… Charging my credit card before the hitch was available from the distributor was a bonehead move which wasted a lot of everyone's time. Especially as the email response to the back order notification canceling the order was ignored. Adding each email address to the direct mail list is a poorly informed plan which just generates poor will. There are better ways to run an ecommmerce business.

I placed an order and immediately I was… I placed an order and immediately I was contacted to let me know about the item being back order and if I still wanted to complete order. I have bought many products online and this is the first time I have been notified. I typically find out after calling to find out where my product is. Great customer service. I Highly recommend your company. Thanks Roger B

Return customer After a wonderful first experience with HitchSource I returned when I needed updates. They again came through with exactly what I wanted / needed, quickly and at a great price point. Performance like this is what brings back customers and gets word of mouth referrals out there. Thanks!!!

I ordered a difficult to find hitch for… I ordered a difficult to find hitch for my old Jaguar. The folks at hitchsource did an amazing job of getting the hitch to me with all the parts I needed. I was very impressed with their 'after the sale' attention and focus to get this right, on such a small one hitch purchase. All parts and pieces were there with excellent, easy to follow instructions. When a company has representatives that care that much, it deserves attention and accolades. The install was as described, it looks beautiful, well hidden and very functional. Grateful to have found this awesome company. And my sweet ol' Jag can now haul bicycles on a rack and even tow should I ever need to.