Excellent customer service Excellent customer service. Great follow up. Pleasant helpful phone staff. Rapid delivery and product as described. I do wish the install instructions were more thorough but we figured it out. Thanks again

Ordered a hitch that was said to be… Ordered a hitch that was said to be delivered in approximately 1 week, I called after 2 weeks and was told that the hitch had not even shipped and in fact wasn't even in stock and they weren't sure when they would be able to ship. I understand there are sometimes some inventory issues, but the fact that 2 weeks had gone by amd noone even tried to reach out to let me know was very frustrating. I cancelled my order.

Awesome Customer Service I called the store after hours and left a message stating my concerns with my weight distribution hitch, asking for a return call. On Monday morning Pete called me and we worked thru my issue and he gave me the right change for my issue. To my surprise, he was not at the shop, he was on vacation. He responded to me twice, once on the phone and once by email, both times he was on vacation. That is exceptional customer service. He showed he cares about his customers, I haven’t seen that in a long time!

Our transaction went well We needed the plat forms for our camper tiedowns, we had trouble finding them until we found the website. Our transaction went well once we found out where to go to make the purchase. We actually called Tork-lift and the gentleman ordered it for us. He was very helpful and friendly and ordering was a snap! They were easy to install as the directions had indicated.

HitchSource came through, however … This is a difficult time to order anything related to outdoor recreation. I went through several weeks of not being able to get my hitch. HitchSource came through! Yay! However, I do have some issues. They don't answer their email or their voice mail and all they'll tell you is that a shipping label has been created, not that it has shipped — which is exactly what you hear from a retailer who doesn't have inventory and can't get inventory and can't get a response from the drop ship distributor. They all drop ship. In my experience, I thought I'd moved on to the next loser. Then the hitch showed up. Surprise!