Excellent customer service Excellent customer service. Great follow up. Pleasant helpful phone staff. Rapid delivery and product as described. I do wish the install instructions were more thorough but we figured it out. Thanks again

I ordered a difficult to find hitch for… I ordered a difficult to find hitch for my old Jaguar. The folks at hitchsource did an amazing job of getting the hitch to me with all the parts I needed. I was very impressed with their 'after the sale' attention and focus to get this right, on such a small one hitch purchase. All parts and pieces were there with excellent, easy to follow instructions. When a company has representatives that care that much, it deserves attention and accolades. The install was as described, it looks beautiful, well hidden and very functional. Grateful to have found this awesome company. And my sweet ol' Jag can now haul bicycles on a rack and even tow should I ever need to.

When I purchased items (10/1/2020) When I purchased items (10/1/2020), they were backordered. Heard nothing until I called HitchSource (10/16/2020). Customer service was steller, got right back to me and said manufacturer would ship following week, they did on 10/22/2020. Can't fault HitchSource because manufacturer backorders items.

Return customer After a wonderful first experience with HitchSource I returned when I needed updates. They again came through with exactly what I wanted / needed, quickly and at a great price point. Performance like this is what brings back customers and gets word of mouth referrals out there. Thanks!!!

Awesome Customer Service I called the store after hours and left a message stating my concerns with my weight distribution hitch, asking for a return call. On Monday morning Pete called me and we worked thru my issue and he gave me the right change for my issue. To my surprise, he was not at the shop, he was on vacation. He responded to me twice, once on the phone and once by email, both times he was on vacation. That is exceptional customer service. He showed he cares about his customers, I haven’t seen that in a long time!