Good communication regarding getting… Good communication regarding getting proper fitment for part ordered. after part was ordered, communication fell off and shipping was delayed due to difficulty locating part (info per Adsit). Upon request shipping date and tracking number provided and reason for delay. Not Adsit's fault, but UPS destroyed the box that part was shipped in. Box was marked handle with care and these labels were also damaged.

The electric hardtop hoist works great The electric hardtop hoist works great. I did have to download the manual for the electric winch as the instructions only referenced a manual winch. It is still a two person job removing the top and placing it in its storage rack, but no one has to do any heavy lifting. For some reason, that SL500 hardtop gets heavier every year.

i have always had very good service and… i have always had very good service and quality products from Adsit but had this one incident of packaging my order; it was a foam hood pad that should have been rolled on a core, boxed and shipped, lI pay for shipping but it wasn't it was folded into a quite small box which caused creasing. I flattened it for 9 days with weight on it to regain most of the flatness and installed the pad. I also found the same Hood Pad on two other web sites for considerably less cost, actually 2/3 less! I contacted Adsit about the packaging which they said they would address.

Adsit is a joke Adsit is a joke, I ordered a Transmission and Torque converter for my w126, it took several months to finally arrive, and when it did, the transmission was busted and upside down in a broken crate, and the torque converter was fully missing (which I understand was likely not Adist's fault) the problem came when I wanted it returned and replaced, there was a SEVERE lack of communication, but whereas while I was buying the transmission and parts, and sending them 4,000 dollars, they were certainly very helpful and communicative. But as soon as they had my money, they had no reason to speak to me any longer. After a few months, they only spoke to me once my bank sent them a charge dispute notice in the mail on my behalf. Due to the lack of communication, i wanted a full refund, which they tried their best to fight against, but eventually offered to have it "refunded", with a HUGE chunk of my money kept for "restocking" , despite the fact I know that they insured the transmission and torque converter, AND got all their money back, PLUS their transmission back, which they could rebuild, PLUS them trying to keep a massive chunk of my money. In the end, after 5 months of fighting with the help of my bank, I got back all my money, with my bank likely taking the loss for me. Please beware of this company, they have decent but overpriced parts from what I could see, but if you are ready to wait several months to get it, and likely have to deal with these uncommunicative baboons if there is the slightest problem, it would certainly be worth checking out other Mercedes part sellers.

The service was good however the cost… The service was good however the cost of shipping was ridiculous! To pay over $50 for a single article approx 7”x3” is exorbitant. You should advise cost of shipment prior to accepting payment. I would have been happy to have it shipped by sea or a more reasonable method.