The electric hardtop hoist works great The electric hardtop hoist works great. I did have to download the manual for the electric winch as the instructions only referenced a manual winch. It is still a two person job removing the top and placing it in its storage rack, but no one has to do any heavy lifting. For some reason, that SL500 hardtop gets heavier every year.

You guys suck I ordered a part 3 weeks ago and it has still not shipped. I have called 3 times and always get the run around “the part is being shipped soon” still waiting for my call back when they said “I’m going to check the warehouse and call you back” you guys have a lot of nerve with the fact that you guys have sent me 2 emails asking me to review your company when you haven’t even shipped my item. I found the part on another site for a little bit more $ should have just paid more money for better customer service

You don’t get what you pay for. Ordered a part. Website stated shipping would be advised later. Several days go by, no advice. Wondering where my order is, 1 week later I called the company. Gentleman advises parts are scheduled to be shipped next day and shipping cost yet to be advised. One week later, same gentleman calls to say the part is no longer available. Tells me the part has not been available for over a year. Not sure how that is supposed to make me feel better? Part remains advertised on website. No apology from rep. Still awaiting refund. What an unprofessional bunch.

Few years ago I would have rated you a… Few years ago I would have rated you a 1 based on packing technique and the following lack of customer service. I had ordered set of OEM floor mats and when they were shipped they were rolled bottom in allowing the foam to strech and pull away from the mat. Contacted customer service and informed them however they were not willing to replace. I had to remove the foam and be content. I have not ordered from them since until now. New order came as promised without packing flaws. Hi

i have always had very good service and… i have always had very good service and quality products from Adsit but had this one incident of packaging my order; it was a foam hood pad that should have been rolled on a core, boxed and shipped, lI pay for shipping but it wasn't it was folded into a quite small box which caused creasing. I flattened it for 9 days with weight on it to regain most of the flatness and installed the pad. I also found the same Hood Pad on two other web sites for considerably less cost, actually 2/3 less! I contacted Adsit about the packaging which they said they would address.