Bad Customer Service Been trying for days to contact Elitewill. They will not answer the phone, return voice messages, answer emails or chats. My tow hooks came in missing the bolts/hardware and I cannot install them until I get the rest of the equipment. I am now asking for a return / refund but again they will not response.

Damaged due to inadequate packaging The product shipped fast but was damaged due to inadequate packaging. Two brackets punctured the bag they were shipped in. The brackets cut through and stuck out of the side of the box. These brackets pushed against the top and dented it creating a bare metal spot. Damage does not appear to be as bad as other reviewers stated. For the money there should be NO DAMAGE!!!!!!

Good buy Everything regarding the purchase, shipping and the crossmember itself was great. The shock bracket though just didn't work the way it should to make shock be aligned properly. It was to straight for my opinion. I ended up cutting a bracket off an frame at a junkyard to make for a better fitting job. It saved the time of modifying the bracket to make it work properly.

Prompt shipment of aluminum skid plates… Prompt shipment of aluminum skid plates for Tesla Model Y, well packaged, foam cushions at each corner, both pieces arrived in individual cartons at same delivery time. No instructions included. Not all holes lined up, but were workable with a little muscle. Overall quality is very good, proper fitment. Very good value compared with other brands.

Product was great and received in a… Product was great and received in a timely manner. However, due to unforeseen additional issues with the frame, I ended up not going through with the repair. Return process was very easy. Didnt actually install the item, but very easy to work with.