Have had to use this piece of crap… Have had to use this piece of crap software for the last year. Sometimes it recognizes your face; sometimes you have to login, and sometimes (often) it won’t allow access at all.

Horrible Horrible! Horrible! Horrible! How they haven’t been sued or gone out of business is beyond me! My experience with them is nothing but negative. I’ll try and summarize my experience quickly. Hired ADP for payroll services in 2021. They didn’t get my employees Statory Employee classification correct, although that’s what I selected initially on their program. That created a tremendous headache. Set up an IRA in 2024 which lead to us figuring out that the said employees SSN was incorrect. Why would it be incorrect you may ask…..well when they corrected the Statory Employee status, they transcribed his SSN wrong!!! Pay out the first IRA match for my employees which is suppose to be up to 3%. It’s set correctly in the app and profile but it matched the employees 6%! It’s continual issues with them!!

Don't waste your time and money with ADP I really don't know how this people still operating a business. Everything they do have mistakes and they take forever to fix... Horrible experience since day 1!

DO NOT GO WITH ADP! There are so many things wrong with this program I don't know where to start. The coding changes without warning or reason and pays constantly come out wrong, we are charged outrageous (over $400 for a two week period) service fees when we call to have them fix problems they cause, pay rates change, numbers I impute are changed. I would rather do the payroll by hand and not have ADP touch it they are a costly way to mess up your payroll.

Overwhelming, Infuriating, Creepy I made the mistake of reaching out to ADP when I was looking for a new payroll processor. After our initial meeting, they called me incessantly for weeks - numerous times per day. They also flooded my email inbox with messages; never giving me time to evaluate their offerings before inundating me via every communication method possible. After they were told that we were no longer interested in their services, they sent a salesperson TO MY OFFICE UNANNOUNCED! Not once ... but TWICE! Note to all the sales and marketing types out there: ADP can provide a master class in how to NOT get a customer. I guess unless that customer is Creepy Stalkers of America.