For more than a month now For more than a month now, I've been diligently attempting to procure T4s for several employees within our company. However, my efforts have been met with so much frustration. Half of my phone calls get disconnected with no follow-up, while the other half lead me in circles. Despite adhering to their preferred method of communication by emailing, I've received no response whatsoever. This prolonged delay is not only highly inconvenient but also potentially illegal, given that we're well beyond the t4 deadline

My company has outsourced our payroll… My company has outsourced our payroll services and engaged ADP to be the vendor. It has been a disaster right from Day 1, where all the deadlines are missed. Contacting the project team is only available via email, resulting in a protracted delay in the turnaround time. It's totally futile to give deadlines to ADP, as they have been unable to meet them. No reply to our emails as their client like a few mths, then their lackadaisical replies to their failure in meeting our deadlines as their clients have further worsened the entire situation. Has their management and regional customer service boss remedied and implemented damage control measures to mitigate all these? None at all. In my entire HR career which spans over 20 yrs overseeing local n regional HR, I have worked with many vendors within n outside HR. ADP is the worst vendor that I have worked with and the entire customer onboarding experience sucks. I hope none of u out there have to go through such a painful experience as me. Incidentally, I am not the one who proposed to outsource this entire payroll outsourcing project to ADP as my predecessor made this fatal mistake.

ADP employees are not aligned on… ADP employees are not aligned on processes, and they are never on time with meeting deadlines for requests of all sorts. I cannot wait until our company switches to Paycor! I will be so relieved when that day comes as I will no longer have to deal with ADP. 0/10 Would not reccomend!

Have had to use this piece of crap… Have had to use this piece of crap software for the last year. Sometimes it recognizes your face; sometimes you have to login, and sometimes (often) it won’t allow access at all.

my employer uses ADP and i cant decide… my employer uses ADP and i cant decide who is at fault most. the app on the phone just doesnt work , cant see any payslips. the chat bot is a waste of time. i cant see any benefit of this system - ps UK based !!