ADP employees are not aligned on… ADP employees are not aligned on processes, and they are never on time with meeting deadlines for requests of all sorts. I cannot wait until our company switches to Paycor! I will be so relieved when that day comes as I will no longer have to deal with ADP. 0/10 Would not reccomend!

DO NOT GO WITH ADP! There are so many things wrong with this program I don't know where to start. The coding changes without warning or reason and pays constantly come out wrong, we are charged outrageous (over $400 for a two week period) service fees when we call to have them fix problems they cause, pay rates change, numbers I impute are changed. I would rather do the payroll by hand and not have ADP touch it they are a costly way to mess up your payroll.

My company has outsourced our payroll… My company has outsourced our payroll services and engaged ADP to be the vendor. It has been a disaster right from Day 1, where all the deadlines are missed. Contacting the project team is only available via email, resulting in a protracted delay in the turnaround time. It's totally futile to give deadlines to ADP, as they have been unable to meet them. No reply to our emails as their client like a few mths, then their lackadaisical replies to their failure in meeting our deadlines as their clients have further worsened the entire situation. Has their management and regional customer service boss remedied and implemented damage control measures to mitigate all these? None at all. In my entire HR career which spans over 20 yrs overseeing local n regional HR, I have worked with many vendors within n outside HR. ADP is the worst vendor that I have worked with and the entire customer onboarding experience sucks. I hope none of u out there have to go through such a painful experience as me. Incidentally, I am not the one who proposed to outsource this entire payroll outsourcing project to ADP as my predecessor made this fatal mistake.

Amazing ADP service. Thru the years and in many companies I have used ADP. It always been fine/reliable, but on my last interaction they were better than any service I ever used. It was like if they were waiting for my call with the nicest agent, Mhel case #38966164, babysitting me on the phone until my issue was resolved. I wish every interaction with a help desk could be as nice as she was.

Have had to use this piece of crap… Have had to use this piece of crap software for the last year. Sometimes it recognizes your face; sometimes you have to login, and sometimes (often) it won’t allow access at all.