ADP

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1.25
Based on 20 Reviews

5

5.00%

4

0.00%

3

0.00%

2

5.00%

1

90.00%
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Tim Preston
GB

Impossible to register on any browser except Internet Explorer. Unless you have access to Internet Explorer 5.5 or higher, you cannot register. My new computer only has access to Microsoft Edge as Internet Explorer is no longer current. I have tried going through settings to allow their site to be reloaded in Internet Explorer mode and this doesn’t work. Why on Earth is the choice of browser so limited, especially as it’s limited to a browser that’s no longer current??

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Vicki Lennon
GB

Have had to use this piece of crap… Have had to use this piece of crap software for the last year. Sometimes it recognizes your face; sometimes you have to login, and sometimes (often) it won’t allow access at all.

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MadMage
GB

I’ve never known such an awful app I’ve never known such an awful, frustrating app as this one. It fails to recognise email addresses and when attempting to input a UK mobile number ALWAYS auto deletes the entry and goes back to a US country code, you cannot deleted the US county dial code and select the UK as it reverts automatically back. Delete the app, you will save yourself a lot of pain

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M Jarvis
GB

Use anything BUT ADP! After providing ADP with ample opportunities to fix a situation... After moving (and updating my address), ADP did not take out taxes for my new state, but continued to take them out for my previous state. I didn't catch, until tax time, that this had been occurring for 3 months. Correcting this took an annoying amount of time, but finally I had a proper W2 in my hand. At some point, there was a "glitch" (how it was described to us) in the ADP system and a corrected W2 was created and filed. Which had run double pay stubs for 3 months. Resulting in the appearance of double pay (would that actually have occurred). We discovered this once we received a letter from the IRS demanding the extra in taxes plus a penalty for under reporting. EIGHT MONTHS later, ADP is still in the process of "researching" this issue, whilst refusing to issue an accurate W2-C (which, after hours on hold with the IRS, I have been informed is the document that I need to furnish). I am currently facing a lien from the IRS as well as a grave amount of stress that this has been caused from an "administrative error" that ADP appears to be in no hurry to correct. This platform may work for some people, but after my experience, I would never use nor recommend.

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Robert
GB

Overwhelming, Infuriating, Creepy I made the mistake of reaching out to ADP when I was looking for a new payroll processor. After our initial meeting, they called me incessantly for weeks - numerous times per day. They also flooded my email inbox with messages; never giving me time to evaluate their offerings before inundating me via every communication method possible. After they were told that we were no longer interested in their services, they sent a salesperson TO MY OFFICE UNANNOUNCED! Not once ... but TWICE! Note to all the sales and marketing types out there: ADP can provide a master class in how to NOT get a customer. I guess unless that customer is Creepy Stalkers of America.

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