My company has outsourced our payroll… My company has outsourced our payroll services and engaged ADP to be the vendor. It has been a disaster right from Day 1, where all the deadlines are missed. Contacting the project team is only available via email, resulting in a protracted delay in the turnaround time. It's totally futile to give deadlines to ADP, as they have been unable to meet them. No reply to our emails as their client like a few mths, then their lackadaisical replies to their failure in meeting our deadlines as their clients have further worsened the entire situation. Has their management and regional customer service boss remedied and implemented damage control measures to mitigate all these? None at all. In my entire HR career which spans over 20 yrs overseeing local n regional HR, I have worked with many vendors within n outside HR. ADP is the worst vendor that I have worked with and the entire customer onboarding experience sucks. I hope none of u out there have to go through such a painful experience as me. Incidentally, I am not the one who proposed to outsource this entire payroll outsourcing project to ADP as my predecessor made this fatal mistake.

Dont use ADP Issue after issue for the time we used them. Weekly concerns from incorrect pays from team. Manager spent more time on the phone correcting ADP mistakes than doing her own job. Moved companies and now they will not even talk to me as we are a ceased client. Cannot access the eletronic records (which were a shambles anyway) as they have " wiped them" - is that even legal? Tried calling , was told " we shouldnt even be speaking to you as you are a ceased client". Clearly not interested in winnig me back! Shocking customer service

Pathetic Help file says 'use the chat button' There is no chat button Click on 'Product Feedback' Button is broken. Phone to ask for help. Auto response: 'Ask your employer for help. Goodbye'. Beyond pathetic

Impossible to register on any browser except Internet Explorer. Unless you have access to Internet Explorer 5.5 or higher, you cannot register. My new computer only has access to Microsoft Edge as Internet Explorer is no longer current. I have tried going through settings to allow their site to be reloaded in Internet Explorer mode and this doesn’t work. Why on Earth is the choice of browser so limited, especially as it’s limited to a browser that’s no longer current??

adp is absolutely horrible they have no… adp is absolutely horrible they have no pride in what they do, there website is horrible! they deserve nothing less then too go out of buisness