Have had to use this piece of crap… Have had to use this piece of crap software for the last year. Sometimes it recognizes your face; sometimes you have to login, and sometimes (often) it won’t allow access at all.

Impossible to register on any browser except Internet Explorer. Unless you have access to Internet Explorer 5.5 or higher, you cannot register. My new computer only has access to Microsoft Edge as Internet Explorer is no longer current. I have tried going through settings to allow their site to be reloaded in Internet Explorer mode and this doesn’t work. Why on Earth is the choice of browser so limited, especially as it’s limited to a browser that’s no longer current??

My employer uses ADP My employer uses ADP. I cannot access my W2 using my computer because I cannot get a simple Passcode texted to me on my Smartphone. I can use the ADP app on my smartphone to get a Passcode telephoned to me. But that is of no use because I cannot printout my W2 nor figure out how I am going to attach it to my electronic tax return. Bottom line, I cannot access ADP on my computer. If I were not so close to retiring I would quit my current employer because of ADP.

My company has outsourced our payroll… My company has outsourced our payroll services and engaged ADP to be the vendor. It has been a disaster right from Day 1, where all the deadlines are missed. Contacting the project team is only available via email, resulting in a protracted delay in the turnaround time. It's totally futile to give deadlines to ADP, as they have been unable to meet them. No reply to our emails as their client like a few mths, then their lackadaisical replies to their failure in meeting our deadlines as their clients have further worsened the entire situation. Has their management and regional customer service boss remedied and implemented damage control measures to mitigate all these? None at all. In my entire HR career which spans over 20 yrs overseeing local n regional HR, I have worked with many vendors within n outside HR. ADP is the worst vendor that I have worked with and the entire customer onboarding experience sucks. I hope none of u out there have to go through such a painful experience as me. Incidentally, I am not the one who proposed to outsource this entire payroll outsourcing project to ADP as my predecessor made this fatal mistake.

I’ve never known such an awful app I’ve never known such an awful, frustrating app as this one. It fails to recognise email addresses and when attempting to input a UK mobile number ALWAYS auto deletes the entry and goes back to a US country code, you cannot deleted the US county dial code and select the UK as it reverts automatically back. Delete the app, you will save yourself a lot of pain