Use anything BUT ADP! After providing ADP with ample opportunities to fix a situation... After moving (and updating my address), ADP did not take out taxes for my new state, but continued to take them out for my previous state. I didn't catch, until tax time, that this had been occurring for 3 months. Correcting this took an annoying amount of time, but finally I had a proper W2 in my hand. At some point, there was a "glitch" (how it was described to us) in the ADP system and a corrected W2 was created and filed. Which had run double pay stubs for 3 months. Resulting in the appearance of double pay (would that actually have occurred). We discovered this once we received a letter from the IRS demanding the extra in taxes plus a penalty for under reporting. EIGHT MONTHS later, ADP is still in the process of "researching" this issue, whilst refusing to issue an accurate W2-C (which, after hours on hold with the IRS, I have been informed is the document that I need to furnish). I am currently facing a lien from the IRS as well as a grave amount of stress that this has been caused from an "administrative error" that ADP appears to be in no hurry to correct. This platform may work for some people, but after my experience, I would never use nor recommend.

I’ve never known such an awful app I’ve never known such an awful, frustrating app as this one. It fails to recognise email addresses and when attempting to input a UK mobile number ALWAYS auto deletes the entry and goes back to a US country code, you cannot deleted the US county dial code and select the UK as it reverts automatically back. Delete the app, you will save yourself a lot of pain

my employer uses ADP and i cant decide… my employer uses ADP and i cant decide who is at fault most. the app on the phone just doesnt work , cant see any payslips. the chat bot is a waste of time. i cant see any benefit of this system - ps UK based !!

Amazing ADP service. Thru the years and in many companies I have used ADP. It always been fine/reliable, but on my last interaction they were better than any service I ever used. It was like if they were waiting for my call with the nicest agent, Mhel case #38966164, babysitting me on the phone until my issue was resolved. I wish every interaction with a help desk could be as nice as she was.

Incompetent at best, more likely evil This company is terrible, do not trust them with your retirement money. My experience with them has been awful, I won't get into it because it's a long and painful story - but their customer service was the worst I've ever had.