DO NOT GO WITH ADP! There are so many things wrong with this program I don't know where to start. The coding changes without warning or reason and pays constantly come out wrong, we are charged outrageous (over $400 for a two week period) service fees when we call to have them fix problems they cause, pay rates change, numbers I impute are changed. I would rather do the payroll by hand and not have ADP touch it they are a costly way to mess up your payroll.

Dont use ADP Issue after issue for the time we used them. Weekly concerns from incorrect pays from team. Manager spent more time on the phone correcting ADP mistakes than doing her own job. Moved companies and now they will not even talk to me as we are a ceased client. Cannot access the eletronic records (which were a shambles anyway) as they have " wiped them" - is that even legal? Tried calling , was told " we shouldnt even be speaking to you as you are a ceased client". Clearly not interested in winnig me back! Shocking customer service

Amazing ADP service. Thru the years and in many companies I have used ADP. It always been fine/reliable, but on my last interaction they were better than any service I ever used. It was like if they were waiting for my call with the nicest agent, Mhel case #38966164, babysitting me on the phone until my issue was resolved. I wish every interaction with a help desk could be as nice as she was.

Use anything BUT ADP! After providing ADP with ample opportunities to fix a situation... After moving (and updating my address), ADP did not take out taxes for my new state, but continued to take them out for my previous state. I didn't catch, until tax time, that this had been occurring for 3 months. Correcting this took an annoying amount of time, but finally I had a proper W2 in my hand. At some point, there was a "glitch" (how it was described to us) in the ADP system and a corrected W2 was created and filed. Which had run double pay stubs for 3 months. Resulting in the appearance of double pay (would that actually have occurred). We discovered this once we received a letter from the IRS demanding the extra in taxes plus a penalty for under reporting. EIGHT MONTHS later, ADP is still in the process of "researching" this issue, whilst refusing to issue an accurate W2-C (which, after hours on hold with the IRS, I have been informed is the document that I need to furnish). I am currently facing a lien from the IRS as well as a grave amount of stress that this has been caused from an "administrative error" that ADP appears to be in no hurry to correct. This platform may work for some people, but after my experience, I would never use nor recommend.

Incompetent at best, more likely evil This company is terrible, do not trust them with your retirement money. My experience with them has been awful, I won't get into it because it's a long and painful story - but their customer service was the worst I've ever had.