Matthew Taylor
GBThis company is indicative of customer service in the internet age Don't say you are going to delivery in 3-4 days if it's more like 7-8 days (Still waiting). Filled in a contact form twice with no reply. 5 minute hold on telephone to find out the representative couldn't actually say when the product would arrive (However the rep was pleasant enough if not helpful)... Says travelling in some sort of interoffice mail, meanwhile I'm burning a rental vehicle at $60 per day. Can't tell you if the product is any good or not. Completely annoying, but customer service in this country...especially with online companies...is so putrid it's what I've come to expect. Thanks for nothing.
Dennis D.
GBTransmission performs well Transmission performs well. Came damaged in shipping. Fortunately, old trans had perfect component to swap out. In driving car home, shifting is tight & smooth.
C. R. C. Chesterfield VA
GBYou learn about a company when an error … You learn about a company when an error occurs. Called upon receipt and immediately provided option to ship correct part or cancel. Part was part marked incorrectly. Flywheel (A/T) ordered, flywheel center mounting plate shipped. Repair shop unknowing that I ordered it also ordered a new flywheel assembly. My seller cancelled my order, issued a credit on my credit card, and when asked where I should send their part, they replied, throw it away. I will without reservation order future items from this supplier without reservations. Thank You for great service and solution.
Customer
GBMy mechanic approved! Not being a car mechanic but wanted to make a smart purchase, I called to confirm details of my part. Customer service rep was super helpful, patient and kind with my questions. I placed my order with confidence, it arrived the next day. And when my mechanic saw where I bought this part, he said, "Oh, now I feel better about putting a used part in your car. I like this company." I said I feel better too! And two hours later, my AC was fixed and I'm a happy driver. Will definitely use Auto Parts Fair again! Even my mechanic endorses them.
Jacob Gavin
GBHighly recommend auto part supplier. I have used the auto parts of this supplier and indeed they have never failed to satisfy me in terms of quality and price. The staff is helpful and do know what they are selling to the customers. Highly recommend auto part supplier.