A used Smart car hood A Smart car hood was advertised sale for $113.50 used and to include free shipping from Phoenix, AZ. I live in Texas and received a notice they were unable to ship and cancelled the order. I was told the part was fragile and they could not send it through their parts network either for a local pick near my home. Very disappointed since I purchased a similar used Smart car part from California without any issues.

Mercury Grand Marquis rear tail light. Item received was the wrong one for a 1999 Mercury Grand Marquis GS driver side rear tail light even though item was described correctly. Item received was either for a different model year or an LS model. When I called customer service they interrogated me like I didn't know the difference. When I said I needed to return the wrong tail light they continued to quiz me until I insisted I wanted to return it since it wasn't correct. I returned it to the address they gave me the same day, 6/13, but have yet to receive any confirmation or credit for the returned item. Stock # B181784957N, Invoice # 96512388, PO # L168BVTW. Unfortunately I did not get an RMA#. John

This company is indicative of customer service in the internet age Don't say you are going to delivery in 3-4 days if it's more like 7-8 days (Still waiting). Filled in a contact form twice with no reply. 5 minute hold on telephone to find out the representative couldn't actually say when the product would arrive (However the rep was pleasant enough if not helpful)... Says travelling in some sort of interoffice mail, meanwhile I'm burning a rental vehicle at $60 per day. Can't tell you if the product is any good or not. Completely annoying, but customer service in this country...especially with online companies...is so putrid it's what I've come to expect. Thanks for nothing.

From The Start...... From the start, Auto Pats Fair was a pleasure to deal with. I searched other places and found Auto Part Fair had the best deals. I could have bought the part I needed closer to me but from the descriptions, Auto Parts Fair had the part I needed in better condition for about the same price than a competitor had for one that according to their description was in good condition with scratches. The part arrived packaged well. That part almost looked like it was brand new (it had a little bit of dirt, but that was expected and not a problem). I ordered a tail light assembly and to my surprise, it even came with the light bulbs. I would definitely recommend Auto Part Fair and would not hesitate to do business with them again.

Great used part, great price, great customer service I ordered a front door for my car online for the first time and very impressed with the customer service and delivery timeline. The part is reasonably priced with free shipping. I received the door in good condition and within the expected time frame. Great work !!!