Highly intrusive and feels untrustworthy Highly intrusive, no explanation about why the data is needed, although it invites you to obscure unnecessary data, whatever that means. Company would not respond to enquiry because they said my email, which is the one they first contacted me on, is not verified. They contacted my current employer and then asked me for exactly the same data because the employer had not responded within a day, so that was duplication of effort.

Absolutely the worst Absolutely the worst. I'm a rehire and this company has been working on my file for three weeks. I'm very responsive to request,it's my future. I had my Hazmat and twic card faster. Not sure why a compound switch from Sterling to this one. I feel like I'm in a dehydrator turning in to unemployment beef jerky.

Absolutely the worst I’ve ever… Absolutely the worst I’ve ever encountered. My background check is going on three weeks now with no end in sight. I’ve tried calling but can’t understand the rep on the phone. He wasn’t too interested in helping anyway. Frankly, I’m ready to decline the position and move on, this isn’t worth the hassle with Hire Right.

Incompetent Researchers The reps or researchers they have are incompetent. I have provided every bit of information, including telephone numbers, and W-2, I even paid for my employment verification report to send to them to help with a verification and yet they still have no clue. Researchers are still asking for the same documents they acknowledged receiving. One and a half hours of holding time to speak to someone shows they are overworked and don't care.

Horrible customer service Horrible customer service, user interface and experience for employees! They don't update the status but ask you for a bunch of data. I have been screened a few times before, another platform that was called Validata did my previous background check and they did inform me throughout the process what has been verified, how long i should wait and so on. But HireRight's customer service does not help but just pasted answers from a protocol..