Horrible customer service Horrible customer service, user interface and experience for employees! They don't update the status but ask you for a bunch of data. I have been screened a few times before, another platform that was called Validata did my previous background check and they did inform me throughout the process what has been verified, how long i should wait and so on. But HireRight's customer service does not help but just pasted answers from a protocol..

I started background check on 1/20/2024… I started background check on 1/20/2024 with initial estimated completion date of late January which came and passed. I also had a start date of 2/19 which has came and went as well ! I’m waiting one court clearance from Clark county. On 89 percent complete for weeks . I have contacted hire right several times with no resolve! This is the worst experience I have ever had with a background check . My hiring company is waiting for word and can’t start me until complete.

Absolutely the worst Absolutely the worst. I'm a rehire and this company has been working on my file for three weeks. I'm very responsive to request,it's my future. I had my Hazmat and twic card faster. Not sure why a compound switch from Sterling to this one. I feel like I'm in a dehydrator turning in to unemployment beef jerky.

Worst onboarding experience EVER! I can not put into words the level of incompetence displayed by this company. I have been in the corporate world for almost 30 years and gone through background checks / screenings many times. At most it has taken 2 - 3 days each time. This dumpster fire of a company has dragged things out over a week....Just to accept all my documents and forms! That's not even the actual background check. That will take anywhere from 13 hours to FIFTEEN additional business days. Absolutely ludicrous and has resulted in me having to push back the start date of my hire. Why any company would chose to partner with this place is beyond me.

The worst company ever you go through… The worst company ever you go through background check. HireRight hired third world country India for American Citizens background checks. Very shameful. They cannot speak proper English nor they understand American system. I have been waiting 29 days only for my education to get verified. Every time I call them, I have to repeat myself 5 times and or have them repeat themselves 5 times. Very cheap and unprofessional. HireRight should do better job for the U.S citizens than this. HireRight should hire people at lease speak English, and explain them their job description before they interact with customers. I would ask Guy P. Abramo, Chief Executive Officer to focus on this and treat U.S citizens better than this.