DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. I am begging HR managers to avoid this company at all costs. You will have to do all the work, uploading semantic documents as their policies are so rigid with what they can/cannot accept. They will call you at all hours of the night requesting more documentation (due to being based in the US and having no regard for where you yourself are based.) Absolutely dreadful experience, they have massively delayed my start date for a new job.

this people are absolutely horrendous… this people are absolutely horrendous my background check is going on the 4th week,i hve supplied them with w-2 for the past 8 years and they continue to ask me the same questions about an employer that is no longer in business since COVID This service is about useless I should be getting paid what they are to do my own background check i have dealt with them in the past because of my perspective employer and always a horrible experience they are also great at piling errrouneous information being that my name is very common I highly recomend any business looking to hire their services to RUN AS FAST AS THEY CAN AND FIND A DIFFERENT PROVIDER FOR THIS SERVICE

The absolute worst! Surely they can do better! I would give a zero stars if I could. Their customer service leaves a lot to be desired. The chat function is a total waste of time. Chatting to them is like pulling teeth, you have to wait an age for an agent to be assigned only to be told we cannot share your OWN information with you because and I quote “that is their policy and it will not change”. I have waited for this background check for an age - all the while I have time sensitive matters to attend to with my current employer and they are delaying the process. This has been the worst experience of my life by far. The amount of anxiety one has to deal with while waiting for this company to finalise a background check is disgusting! By far the worst screening company I have ever had to deal with! They cannot answer simple questions like what stage your background check is at. They evade all your questions by just parroting the same textbook answers. This company is beyond incompetent! At this point my start date will definitely get pushed back - that is clear from all the reviews I have read. They are absolutely terrible! They need to get their acts together and begin to provide a far better experience for candidates!

Absolutely horrible company to deal… Absolutely horrible company to deal with. Nothing but bureaucratic dystopian nightmare. Won't do their job, push all the work off on you, refuse to cooperate in any way just endless circles of nothing. Honestly if a company uses them I would walk away, they aren't worth dealing with unless your offered some major money. Update: after multiple escalations a competent person from Hireright reached out and resolved the problem. Use the chat feature and just keep escalating, go beyond the escalation team, they're useless. Then request an email and a call from the someone above escalations and they will be able to get things moving. Everyone below them is either a bot or does not understand english as a first language and gives conflicting information all the while trying to deny everything.

Incompetent Researchers The reps or researchers they have are incompetent. I have provided every bit of information, including telephone numbers, and W-2, I even paid for my employment verification report to send to them to help with a verification and yet they still have no clue. Researchers are still asking for the same documents they acknowledged receiving. One and a half hours of holding time to speak to someone shows they are overworked and don't care.