Worst onboarding experience EVER! I can not put into words the level of incompetence displayed by this company. I have been in the corporate world for almost 30 years and gone through background checks / screenings many times. At most it has taken 2 - 3 days each time. This dumpster fire of a company has dragged things out over a week....Just to accept all my documents and forms! That's not even the actual background check. That will take anywhere from 13 hours to FIFTEEN additional business days. Absolutely ludicrous and has resulted in me having to push back the start date of my hire. Why any company would chose to partner with this place is beyond me.

Self Serve Background checks Like many others have said - be ready to preform your OWN background check. Isn't it their job to validate you worked where you say you did? They immediatly come back with "Cannot verify your employment". I doubt they even tried. They rather have you submit what you can to prove you worked there rather than to do their job. I supplied them with W2's and everything, still cant verify my employment. Why are they asking for companies i worked for EIGHT Years ago?! What does previous employment even have to do with a criminal background check? I already got the job... Bunch of data mining thieves.

Absolutely horrible company to deal… Absolutely horrible company to deal with. Nothing but bureaucratic dystopian nightmare. Won't do their job, push all the work off on you, refuse to cooperate in any way just endless circles of nothing. Honestly if a company uses them I would walk away, they aren't worth dealing with unless your offered some major money. Update: after multiple escalations a competent person from Hireright reached out and resolved the problem. Use the chat feature and just keep escalating, go beyond the escalation team, they're useless. Then request an email and a call from the someone above escalations and they will be able to get things moving. Everyone below them is either a bot or does not understand english as a first language and gives conflicting information all the while trying to deny everything.

Highly intrusive and feels untrustworthy Highly intrusive, no explanation about why the data is needed, although it invites you to obscure unnecessary data, whatever that means. Company would not respond to enquiry because they said my email, which is the one they first contacted me on, is not verified. They contacted my current employer and then asked me for exactly the same data because the employer had not responded within a day, so that was duplication of effort.

Absolutely disgusting This has got to be the worst background check company in existence. I was originally supposed to start a job at the beginning of March but my starting date was delayed due to the pending background check. The background check has not progressed in almost 2 months now as it is now 4/19/24 and the background check is still "80% complete" just as it was a month ago. This is surely a made up number by an incompetent company. I have called them about 7 times in the past month and a half and each time I speak to an Indian person with a thick accent and cannot understand probably "80%" of the words that are coming out of their mouths. The last couple of times that I have called, they have asked me, "would you like to expedite the background check?" ....... uh, YES? I HAVE TO ASK FOR THAT? ARE YOU JOKING? I am without income as a result for almost 2 months. It is a miracle I have a roof over my head still. In this day and age when many people are living paycheck to paycheck this is absolutely disgusting. Many other people less fortunate than I would be out of a home and on the streets by now. After requesting the check to be "expedited" I was told to wait 48 hours. Wait 48 hours for what? I don't know because I could not understand the Indian on the other end of the line. 48 hours passed, then 72, then a week and a half with silence. My next conversation with them went the same as I once again "expedited" something with another barely understandable phone rep from India. To say that I am absolutely livid is an understatement of understatements, not only with hire right but with my prospective employer who decided to save a few bucks by going with such a pathetic and incompetent background check company. I know I am basically just shouting into the void by typing this out and that nothing will come of it. This company will continue to disrupt and damage people's lives like this with no repercussion. Incoming template response from the sad excuse for a company in question!