Worst onboarding experience EVER! I can not put into words the level of incompetence displayed by this company. I have been in the corporate world for almost 30 years and gone through background checks / screenings many times. At most it has taken 2 - 3 days each time. This dumpster fire of a company has dragged things out over a week....Just to accept all my documents and forms! That's not even the actual background check. That will take anywhere from 13 hours to FIFTEEN additional business days. Absolutely ludicrous and has resulted in me having to push back the start date of my hire. Why any company would chose to partner with this place is beyond me.

I have been waiting on Hireright for a… I have been waiting on Hireright for a solid month now. Was supposed to start a job on March 14th but we are still waiting on Hireright. I have called several times. First they needed more info from my past empliyment, so I sent check stubs, W2s and tax transcripts. Then it was my MVR report, now thats updated. Now they are analyzing my urine from a drug screen that I PASSED on Feb 23! How long can someone possibly analyze urine??!!!! I called on March 15th and they claim the lab has my specimin in the final stages!!! They are a terribke service and would not recommend them to ANYONE. I have been out of work this whole time planning on starting on the 14th, now who knows if they will EVER get done with it. Ridiculous!

Worst Background Check Experience I've undergone multiple background checks in my life and never had any issues before, until Hire Right. All other background checking companies realize that the burden of proof is on themselves, not on the person attempting to get hired. Hire Right sent me at least 6 or 7 emails stating that "we cannot verify you worked for such and such company, send proof". I subsequently sent them the necessary tax forms and proof. Then they would email back about certain tax forms and say "we don't see the connection between the W2 and your company, please clarify if your company is associated with a different company". I believe it is obvious to say, many companies use separate companies to do their taxes and therefore will have a different name on the W2 form. I assumed a professional, high-class company such as Hire Right would possess the competence to understand this fact, and also they could have just checked the dates on the W2. But no, they email me time and time again and are asking me to do their job. This background check has basically consisted of me doing all the work for Hire Right. Hire Right should financially compensate me and everyone else who has had to get a background check from them and wasted their time. I do not ask for much. I have reasonable standards. I am patient as much as the average person. But Hire Right is incompetent. If you are a corporation looking to use a 3rd party background check company, please avoid Hire Right. One more story. I provided email addresses and phone numbers for several former bosses. Hire Right emailed me saying that they could not get in touch with them and that I would need to send a different method of contact. Seriously? How is it my problem if a former boss is not responding? I am not accountable for my former bosses. Ahhh but here is where the story gets better. I'm still good friends with one of my former bosses and we still text often. He told me that Hire Right contacted him (admittedly he didn't answer right away but he did call back and leave a message). Hire Right still emailed to say that they couldn't get in touch with him even after my boss had called back. Maybe if Hire Right had waited a minute and been patient, just as I have been patient with Hire Right, they would have seen his voicemail. Instead they immediately bombard me with emails saying they can't reach him! I stress it again. My standards are reasonable and normal. But, Hire Right is performing at a quality standard that even the most patient person would not be happy with. Hire Right, if you read this review, please consider restructuring your company protocols and methods. I have a few worthwhile suggestions: 1) No other background checking company has asked to see an old W2 or tax document. Please consult with another background checking company to see what they are doing differently and correctly. 2) Do not email us to say that you cannot reach a former boss. I called the Hire Right customer service phone number and they told me that when they have made multiple attempts to make contact with a former boss but with no success, it goes on the file as a "discrepancy" and is not an issue. Please do not bother us with emails. Simply do the work, call the former boss multiple times, and put it down as a discrepancy on the file without bothering us. We are not accountable for our former bosses. 3) Please be better and realize it is YOUR job to check our background, not our job. That is all. Thank you for reading my review!

Absolutely the worst Absolutely the worst. I'm a rehire and this company has been working on my file for three weeks. I'm very responsive to request,it's my future. I had my Hazmat and twic card faster. Not sure why a compound switch from Sterling to this one. I feel like I'm in a dehydrator turning in to unemployment beef jerky.

The absolute worst! Surely they can do better! I would give a zero stars if I could. Their customer service leaves a lot to be desired. The chat function is a total waste of time. Chatting to them is like pulling teeth, you have to wait an age for an agent to be assigned only to be told we cannot share your OWN information with you because and I quote “that is their policy and it will not change”. I have waited for this background check for an age - all the while I have time sensitive matters to attend to with my current employer and they are delaying the process. This has been the worst experience of my life by far. The amount of anxiety one has to deal with while waiting for this company to finalise a background check is disgusting! By far the worst screening company I have ever had to deal with! They cannot answer simple questions like what stage your background check is at. They evade all your questions by just parroting the same textbook answers. This company is beyond incompetent! At this point my start date will definitely get pushed back - that is clear from all the reviews I have read. They are absolutely terrible! They need to get their acts together and begin to provide a far better experience for candidates!