Background Check could be fixed in 5 minutes, it's been weeks Messed up my background check, they mixed up my name (a very common name) with someone with a completely different middle name, date of birth and address, they did this for 10 different records. This can be fixed via internet search of court records, takes literally 5 minutes. It's been weeks now and they have not done anything to resolve the dispute I filed. They say they need faxes (yes like a physical fax machine copy) from each of the courts instead of just looking up the records themselves - something literally anyone can do on the internet.

Absolutely horrible company to deal… Absolutely horrible company to deal with. Nothing but bureaucratic dystopian nightmare. Won't do their job, push all the work off on you, refuse to cooperate in any way just endless circles of nothing. Honestly if a company uses them I would walk away, they aren't worth dealing with unless your offered some major money. Update: after multiple escalations a competent person from Hireright reached out and resolved the problem. Use the chat feature and just keep escalating, go beyond the escalation team, they're useless. Then request an email and a call from the someone above escalations and they will be able to get things moving. Everyone below them is either a bot or does not understand english as a first language and gives conflicting information all the while trying to deny everything.

No stars I'd give no stars if that were an option. They take forever to process the background checks, blame the counties for the delays, say they'll expedite the request when you ask about it, and still not be finished with the report weeks later.

Incompetent Researchers The reps or researchers they have are incompetent. I have provided every bit of information, including telephone numbers, and W-2, I even paid for my employment verification report to send to them to help with a verification and yet they still have no clue. Researchers are still asking for the same documents they acknowledged receiving. One and a half hours of holding time to speak to someone shows they are overworked and don't care.

Worst onboarding experience EVER! I can not put into words the level of incompetence displayed by this company. I have been in the corporate world for almost 30 years and gone through background checks / screenings many times. At most it has taken 2 - 3 days each time. This dumpster fire of a company has dragged things out over a week....Just to accept all my documents and forms! That's not even the actual background check. That will take anywhere from 13 hours to FIFTEEN additional business days. Absolutely ludicrous and has resulted in me having to push back the start date of my hire. Why any company would chose to partner with this place is beyond me.