I have been waiting on Hireright for a… I have been waiting on Hireright for a solid month now. Was supposed to start a job on March 14th but we are still waiting on Hireright. I have called several times. First they needed more info from my past empliyment, so I sent check stubs, W2s and tax transcripts. Then it was my MVR report, now thats updated. Now they are analyzing my urine from a drug screen that I PASSED on Feb 23! How long can someone possibly analyze urine??!!!! I called on March 15th and they claim the lab has my specimin in the final stages!!! They are a terribke service and would not recommend them to ANYONE. I have been out of work this whole time planning on starting on the 14th, now who knows if they will EVER get done with it. Ridiculous!

Horrible customer service Horrible customer service, user interface and experience for employees! They don't update the status but ask you for a bunch of data. I have been screened a few times before, another platform that was called Validata did my previous background check and they did inform me throughout the process what has been verified, how long i should wait and so on. But HireRight's customer service does not help but just pasted answers from a protocol..

Absolutely the worst Absolutely the worst. I'm a rehire and this company has been working on my file for three weeks. I'm very responsive to request,it's my future. I had my Hazmat and twic card faster. Not sure why a compound switch from Sterling to this one. I feel like I'm in a dehydrator turning in to unemployment beef jerky.

this people are absolutely horrendous… this people are absolutely horrendous my background check is going on the 4th week,i hve supplied them with w-2 for the past 8 years and they continue to ask me the same questions about an employer that is no longer in business since COVID This service is about useless I should be getting paid what they are to do my own background check i have dealt with them in the past because of my perspective employer and always a horrible experience they are also great at piling errrouneous information being that my name is very common I highly recomend any business looking to hire their services to RUN AS FAST AS THEY CAN AND FIND A DIFFERENT PROVIDER FOR THIS SERVICE

Absolutely horrible company to deal… Absolutely horrible company to deal with. Nothing but bureaucratic dystopian nightmare. Won't do their job, push all the work off on you, refuse to cooperate in any way just endless circles of nothing. Honestly if a company uses them I would walk away, they aren't worth dealing with unless your offered some major money. Update: after multiple escalations a competent person from Hireright reached out and resolved the problem. Use the chat feature and just keep escalating, go beyond the escalation team, they're useless. Then request an email and a call from the someone above escalations and they will be able to get things moving. Everyone below them is either a bot or does not understand english as a first language and gives conflicting information all the while trying to deny everything.