Absolutely the worst I’ve ever… Absolutely the worst I’ve ever encountered. My background check is going on three weeks now with no end in sight. I’ve tried calling but can’t understand the rep on the phone. He wasn’t too interested in helping anyway. Frankly, I’m ready to decline the position and move on, this isn’t worth the hassle with Hire Right.

Horrible customer service Horrible customer service, user interface and experience for employees! They don't update the status but ask you for a bunch of data. I have been screened a few times before, another platform that was called Validata did my previous background check and they did inform me throughout the process what has been verified, how long i should wait and so on. But HireRight's customer service does not help but just pasted answers from a protocol..

Incompetent Researchers The reps or researchers they have are incompetent. I have provided every bit of information, including telephone numbers, and W-2, I even paid for my employment verification report to send to them to help with a verification and yet they still have no clue. Researchers are still asking for the same documents they acknowledged receiving. One and a half hours of holding time to speak to someone shows they are overworked and don't care.

Worst onboarding experience EVER! I can not put into words the level of incompetence displayed by this company. I have been in the corporate world for almost 30 years and gone through background checks / screenings many times. At most it has taken 2 - 3 days each time. This dumpster fire of a company has dragged things out over a week....Just to accept all my documents and forms! That's not even the actual background check. That will take anywhere from 13 hours to FIFTEEN additional business days. Absolutely ludicrous and has resulted in me having to push back the start date of my hire. Why any company would chose to partner with this place is beyond me.

Background Check could be fixed in 5 minutes, it's been weeks Messed up my background check, they mixed up my name (a very common name) with someone with a completely different middle name, date of birth and address, they did this for 10 different records. This can be fixed via internet search of court records, takes literally 5 minutes. It's been weeks now and they have not done anything to resolve the dispute I filed. They say they need faxes (yes like a physical fax machine copy) from each of the courts instead of just looking up the records themselves - something literally anyone can do on the internet.