Absolutely horrible company to deal… Absolutely horrible company to deal with. Nothing but bureaucratic dystopian nightmare. Won't do their job, push all the work off on you, refuse to cooperate in any way just endless circles of nothing. Honestly if a company uses them I would walk away, they aren't worth dealing with unless your offered some major money. Update: after multiple escalations a competent person from Hireright reached out and resolved the problem. Use the chat feature and just keep escalating, go beyond the escalation team, they're useless. Then request an email and a call from the someone above escalations and they will be able to get things moving. Everyone below them is either a bot or does not understand english as a first language and gives conflicting information all the while trying to deny everything.

Incompetent Researchers The reps or researchers they have are incompetent. I have provided every bit of information, including telephone numbers, and W-2, I even paid for my employment verification report to send to them to help with a verification and yet they still have no clue. Researchers are still asking for the same documents they acknowledged receiving. One and a half hours of holding time to speak to someone shows they are overworked and don't care.

Self Serve Background checks Like many others have said - be ready to preform your OWN background check. Isn't it their job to validate you worked where you say you did? They immediatly come back with "Cannot verify your employment". I doubt they even tried. They rather have you submit what you can to prove you worked there rather than to do their job. I supplied them with W2's and everything, still cant verify my employment. Why are they asking for companies i worked for EIGHT Years ago?! What does previous employment even have to do with a criminal background check? I already got the job... Bunch of data mining thieves.

HireRight completely botched my… HireRight completely botched my background check. The company that I CURRENTLY work for was acquired by a larger group but remained under the same name. This information was provided to HireRight and they still completed my background showing a 5 year gap work discrepancy. No geniuses I still work for the same company only the ownership group changed. When verifying my education they contacted a school in Ohio. I have never even visited a state that touches Ohio much less gone to school there. If I could give the company less stars I certainly would as this has impacted me financially. The new company I was suppose to start with has pushed my hire date back until these geniuses can figure out what they are doing.

Absolutely the worst I’ve ever… Absolutely the worst I’ve ever encountered. My background check is going on three weeks now with no end in sight. I’ve tried calling but can’t understand the rep on the phone. He wasn’t too interested in helping anyway. Frankly, I’m ready to decline the position and move on, this isn’t worth the hassle with Hire Right.