Absolutely the worst I’ve ever… Absolutely the worst I’ve ever encountered. My background check is going on three weeks now with no end in sight. I’ve tried calling but can’t understand the rep on the phone. He wasn’t too interested in helping anyway. Frankly, I’m ready to decline the position and move on, this isn’t worth the hassle with Hire Right.

The absolute worst! Surely they can do better! I would give a zero stars if I could. Their customer service leaves a lot to be desired. The chat function is a total waste of time. Chatting to them is like pulling teeth, you have to wait an age for an agent to be assigned only to be told we cannot share your OWN information with you because and I quote “that is their policy and it will not change”. I have waited for this background check for an age - all the while I have time sensitive matters to attend to with my current employer and they are delaying the process. This has been the worst experience of my life by far. The amount of anxiety one has to deal with while waiting for this company to finalise a background check is disgusting! By far the worst screening company I have ever had to deal with! They cannot answer simple questions like what stage your background check is at. They evade all your questions by just parroting the same textbook answers. This company is beyond incompetent! At this point my start date will definitely get pushed back - that is clear from all the reviews I have read. They are absolutely terrible! They need to get their acts together and begin to provide a far better experience for candidates!

Absolutely disgusting This has got to be the worst background check company in existence. I was originally supposed to start a job at the beginning of March but my starting date was delayed due to the pending background check. The background check has not progressed in almost 2 months now as it is now 4/19/24 and the background check is still "80% complete" just as it was a month ago. This is surely a made up number by an incompetent company. I have called them about 7 times in the past month and a half and each time I speak to an Indian person with a thick accent and cannot understand probably "80%" of the words that are coming out of their mouths. The last couple of times that I have called, they have asked me, "would you like to expedite the background check?" ....... uh, YES? I HAVE TO ASK FOR THAT? ARE YOU JOKING? I am without income as a result for almost 2 months. It is a miracle I have a roof over my head still. In this day and age when many people are living paycheck to paycheck this is absolutely disgusting. Many other people less fortunate than I would be out of a home and on the streets by now. After requesting the check to be "expedited" I was told to wait 48 hours. Wait 48 hours for what? I don't know because I could not understand the Indian on the other end of the line. 48 hours passed, then 72, then a week and a half with silence. My next conversation with them went the same as I once again "expedited" something with another barely understandable phone rep from India. To say that I am absolutely livid is an understatement of understatements, not only with hire right but with my prospective employer who decided to save a few bucks by going with such a pathetic and incompetent background check company. I know I am basically just shouting into the void by typing this out and that nothing will come of it. This company will continue to disrupt and damage people's lives like this with no repercussion. Incoming template response from the sad excuse for a company in question!

I have been waiting on Hireright for a… I have been waiting on Hireright for a solid month now. Was supposed to start a job on March 14th but we are still waiting on Hireright. I have called several times. First they needed more info from my past empliyment, so I sent check stubs, W2s and tax transcripts. Then it was my MVR report, now thats updated. Now they are analyzing my urine from a drug screen that I PASSED on Feb 23! How long can someone possibly analyze urine??!!!! I called on March 15th and they claim the lab has my specimin in the final stages!!! They are a terribke service and would not recommend them to ANYONE. I have been out of work this whole time planning on starting on the 14th, now who knows if they will EVER get done with it. Ridiculous!

Horrible customer service Horrible customer service, user interface and experience for employees! They don't update the status but ask you for a bunch of data. I have been screened a few times before, another platform that was called Validata did my previous background check and they did inform me throughout the process what has been verified, how long i should wait and so on. But HireRight's customer service does not help but just pasted answers from a protocol..