Paychex files your State and Federal… Paychex files your State and Federal taxes intermittently and next time you knowing, you have already incurred penalties and interests in thousands. When you call Sales Rep and Supervisors, it goes to voicemail ALL the time. Paychex is not reliable AT ALL , to me it's an induced HEART ATTACK and heart aches every month. I'm still dealing with the 4th quarter 2021 that is not filed with IRS ( can you imagine the interest and penalties). We have changed EIN effective November 2021. The 2021, 2022 up to 3rd quarter of 2023, it was never changed....as simple as that. State calls every month re: delinquent taxes and taxes were pulled out of our account --on some. We lost track of too many delinquent taxes that we have to deal with. NO amount of money can exchange the stress we are going through.

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.

Keep shopping / Its not worth the brain damage We hired Paychex to take over / streamline our small business payroll/HR, etc...and its been a comedy of errors for the past 2 years. Its a series of talking to 4 different people who cant fix or cant understand the variety of technical support issues and if they dont have an answer....they just leave you on hold for 15 min and eventually hang up. The service / platform just isnt very good ....some people try but they dont have the capabilities to correct anything quickly. The other issue employees complain about is the UNGODLY amount of verification codes they have to get thru before they can access their portal/employee dashboard. We understand security but Paychex isnt cutting edge or efficient tech--- their service/platform is EXACTLY what companies fear when they make a big tech change. IT'S STILL PAINFUL.

If I could leave zero stars I would If I could leave zero stars I would. I have emailed my service reps on a constant basis letting them know I am not getting the services I pay for, The checks arrive torn, wrinkled and completely unprofessional. My emails are never returned and Im still being charged weekly. Still waiting for a cost breakdown and I get a refusal to give me the pricing. Communication, customer service and product are at an all time low.

From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem