Paychex

Panorama Trail South 911, 14625, Rochester, United States
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1.10
Based on 20 Reviews

5

0.00%

4

0.00%

3

5.00%

2

0.00%

1

95.00%
About Paychex

Paychex Flex® is an all-in-one HR solution designed with simplicity in mind. With technology that grows and changes with your business, Paychex has the right combination of innovative business solutions and dedicated support to help you reach your goals, wherever your business is going. Hire, pay, manage, and retain employees with confidence. Get experienced, award-winning support where and when you need it with our 24/7/365 U.S.-based, live support team. Stay ahead of changing laws and regulations with our compliance experts. Access your information on the go with the Paychex Flex Mobile App Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change. See why Paychex is the largest HR company for small to medium-sized businesses and let us simplify your payroll experience. •TALENT MANAGEMENT •WORKFORCE MANAGEMENT •PAYROLL AND FINANCIAL SUPPORT •EMPLOYEE BENEFITS •PEO AND HR OUTSOURCING •EMPLOYEE EXPERIENCE •INTEGRATIONS

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DJ
GB

worst timecard experience ive ever had our company switched from tsheets to paychex and it's been a complete nightmare. Worst customer service i've ever experienced. The actual program almost never works correctly. The company fired our rep during setup and until we bothered them over and over again they were just going to ignore us. All the information they put in was wrong. It took paychex and additional 3 weeks to respond to us. Labor codes are wrong. Everything about our timecards was setup wrong and required hours of us on the phone with multiple people who all point the finger somewhere else. the "chat" literally cannot help with ANYTHING and they will end the chat without any warning. Awful service. Awful company. Awful product. Edit: you guys reply to bad reviews faster than you help your existing customers. Nice priorities

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NEIL ROSLER
GB

From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem

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Patti Cohn
GB

The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

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Veronica McIntyre
GB

Very poor communication from management , incompetent workers, Very poor communication, did not fix payroll issues when brought to their attention. Unresponsive service from management, phone calls and emails left unanswered from management and onboarding when requesting a new payroll administrator. My employee had to wait more than 12 days past payday to receive their check due to incompetence and poor communication on their part.

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John Casey
GB

HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!

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