As a former employee As a former employee, and someone who worked for a company that used Paychex at one time, I can explain why the service is so bad. I was a computer operator, which means I ran payroll and all related paperwork, ran the printers, folding machines, stuffed envelopes, printed quarterly tax documents which took all weekend, and ran special reports. It was a very fast paced environment. Operators also had to help the ladies who manually stuffed envelopes. Our equipment was very old and very overworked. We had breakdowns almost daily, which would back up printing and cause more delays. Upper management refused to give us new equipment. Starting pay was $11/hr during the financial crisis. Even my manager said the company doesn't pay close to what it should. I quit after 6 months. I've seen my exact same job again 7 and 10 years later. It went from $11 to $14 to $17. That's an insult. Underpaid, management flat out didn't care, old worn out equipment they refused to upgrade, all because corporate wanted more profit. How else is the CEO going to get his huge bonus and pay off his third house? My manager admitted he had a high turnover for all these reasons. Our internet time was heavily monitored. I understand we are not there to play around, but we are human and need a break sometimes. Instead we were expected to research the company, products, history, milestones, and where they are going. I made $11/hr, I don't care, I'm here to get paid. So these are some of the reasons you get bad service. Look at what they pay and how employees are treated. Would you put in full effort for low pay? Even to this day, the company pays below market rates. I'm very happy I don't work here anymore. Low pay, management only cares about money, not employees or customers.

We were backed into a corner to find a… We were backed into a corner to find a payroll co. after Covid and have completely regretted ever since. The customer service cue is priority and not your Co. payroll issues. Multiple background software problems leaving employees with incorrecr, or just plain without payroll, and in turn, gaslight you regarding it, with of course a fee to fix things. Sadly requires far more management than doing it yourself. Turnover appears high, and assigned account specialist is not available any longer, but, trust us, there is zero shortage of sales people calling for add on services. Listen to your accountant and choose other platforms.

Garbage company Garbage company. Can't get a hold of your rep. they continuously mess up and do not issue checks when suppose to causing my employees to get upset. they constantly switch out your rep every month or so, clearly they cannot retain employees which is a big part of the problem Im sure. Stay away from paychecks go elsewhere.

Been a customer for several years Been a customer for several years. Monthly charge goes up without notice. Cannot get anyone to assist. When I call Paychex Sales, a person is available. Paychex will service NEW Customers, just not existing ones. When I got a Salesperson on the phone and told him why I was calling he actually laughed out loud that I called Sales and said there was nothing he could do. He refused to contact internal Paychex Rep to assist. This is a terrible company.

HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!