HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!

Paychex flex is a horrible system Paychex flex is a horrible system. It is tied directly to the company and if you use it for 401K you will no longer have access to your money once you leave the company. Attempting to reach them is difficult. You can plan to be on the phone for 1-2 hours as they hang up on you, transfer you, or just have no idea how to help. Once you leave a company, your access is terminated immediately. They will repeatedly ask for your login information and then say you have no account making it even more difficult to access your money. It has been a month and I am still attempting to get my 401K rolled over with no hope in sight.

The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem

Keep shopping / Its not worth the brain damage We hired Paychex to take over / streamline our small business payroll/HR, etc...and its been a comedy of errors for the past 2 years. Its a series of talking to 4 different people who cant fix or cant understand the variety of technical support issues and if they dont have an answer....they just leave you on hold for 15 min and eventually hang up. The service / platform just isnt very good ....some people try but they dont have the capabilities to correct anything quickly. The other issue employees complain about is the UNGODLY amount of verification codes they have to get thru before they can access their portal/employee dashboard. We understand security but Paychex isnt cutting edge or efficient tech--- their service/platform is EXACTLY what companies fear when they make a big tech change. IT'S STILL PAINFUL.