We were backed into a corner to find a… We were backed into a corner to find a payroll co. after Covid and have completely regretted ever since. The customer service cue is priority and not your Co. payroll issues. Multiple background software problems leaving employees with incorrecr, or just plain without payroll, and in turn, gaslight you regarding it, with of course a fee to fix things. Sadly requires far more management than doing it yourself. Turnover appears high, and assigned account specialist is not available any longer, but, trust us, there is zero shortage of sales people calling for add on services. Listen to your accountant and choose other platforms.

They will take all of your money and bankrupt your business. If you’re a small or a micro business, DO NOT USE THIS COMPANY. I signed up at the recommendation of another business owner. Once they had me set up, the charges began. $9 here, $30 there, $120 here, $240 there, over and over, about ten times a month. I asked about these charges and was never given a clear explanation regarding what the charges were for. Once they have access to your bank account to do automatic deductions, they will take all of the money that you make until you’re wondering why you’re even in business at all since all of your profits are going to these ridiculous charges as well as multiple overdraft/returned item fees. Call to complain about this and you’ll either get passed from department to department or just straight hung up on. You’ll never get an explanation what any of these charges are for. Close your account with them and sever your relationship with them and the charges will STILL continue until you eventually have to close your bank account to get them to stop. DO NOT USE Paychex or you’ll end up working to pay them and your bank due to all of the overdraft/returned item fees that they cause instead of keeping any of the money that you earn for yourself.

This has to be the worst payroll… This has to be the worst payroll company in existence. Not only do they explain nothing when you set things up, they provide terrible customer service and guidance. They also did my taxes wrong and a received a bill from the IRS due to their incompetence. Do not recommend.

The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

worst timecard experience ive ever had our company switched from tsheets to paychex and it's been a complete nightmare. Worst customer service i've ever experienced. The actual program almost never works correctly. The company fired our rep during setup and until we bothered them over and over again they were just going to ignore us. All the information they put in was wrong. It took paychex and additional 3 weeks to respond to us. Labor codes are wrong. Everything about our timecards was setup wrong and required hours of us on the phone with multiple people who all point the finger somewhere else. the "chat" literally cannot help with ANYTHING and they will end the chat without any warning. Awful service. Awful company. Awful product. Edit: you guys reply to bad reviews faster than you help your existing customers. Nice priorities