This has to be the worst payroll… This has to be the worst payroll company in existence. Not only do they explain nothing when you set things up, they provide terrible customer service and guidance. They also did my taxes wrong and a received a bill from the IRS due to their incompetence. Do not recommend.

First week in Paychex for our new… First week in Paychex for our new business. Bank recommended Paychexso our thought was, must be reliable. First week in. Overcharged five times. Should have done a review of the reviews. Ive never seen such poor reviews. We are pulling our business to a payroll service company with a better reputation. Seems to be one step up from a scam. Update Apri 8th. Sent complaint to Paychex with full info as they mention after every “truthful” review. Guess what? Absolutely NO RESPONSE.

Not great but not horrible Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

They will take all of your money and bankrupt your business. If you’re a small or a micro business, DO NOT USE THIS COMPANY. I signed up at the recommendation of another business owner. Once they had me set up, the charges began. $9 here, $30 there, $120 here, $240 there, over and over, about ten times a month. I asked about these charges and was never given a clear explanation regarding what the charges were for. Once they have access to your bank account to do automatic deductions, they will take all of the money that you make until you’re wondering why you’re even in business at all since all of your profits are going to these ridiculous charges as well as multiple overdraft/returned item fees. Call to complain about this and you’ll either get passed from department to department or just straight hung up on. You’ll never get an explanation what any of these charges are for. Close your account with them and sever your relationship with them and the charges will STILL continue until you eventually have to close your bank account to get them to stop. DO NOT USE Paychex or you’ll end up working to pay them and your bank due to all of the overdraft/returned item fees that they cause instead of keeping any of the money that you earn for yourself.

Paychex flex is a horrible system Paychex flex is a horrible system. It is tied directly to the company and if you use it for 401K you will no longer have access to your money once you leave the company. Attempting to reach them is difficult. You can plan to be on the phone for 1-2 hours as they hang up on you, transfer you, or just have no idea how to help. Once you leave a company, your access is terminated immediately. They will repeatedly ask for your login information and then say you have no account making it even more difficult to access your money. It has been a month and I am still attempting to get my 401K rolled over with no hope in sight.