The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

This has to be the worst payroll… This has to be the worst payroll company in existence. Not only do they explain nothing when you set things up, they provide terrible customer service and guidance. They also did my taxes wrong and a received a bill from the IRS due to their incompetence. Do not recommend.

From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem

First week in Paychex for our new… First week in Paychex for our new business. Bank recommended Paychexso our thought was, must be reliable. First week in. Overcharged five times. Should have done a review of the reviews. Ive never seen such poor reviews. We are pulling our business to a payroll service company with a better reputation. Seems to be one step up from a scam. Update Apri 8th. Sent complaint to Paychex with full info as they mention after every “truthful” review. Guess what? Absolutely NO RESPONSE.

Paychex files your State and Federal… Paychex files your State and Federal taxes intermittently and next time you knowing, you have already incurred penalties and interests in thousands. When you call Sales Rep and Supervisors, it goes to voicemail ALL the time. Paychex is not reliable AT ALL , to me it's an induced HEART ATTACK and heart aches every month. I'm still dealing with the 4th quarter 2021 that is not filed with IRS ( can you imagine the interest and penalties). We have changed EIN effective November 2021. The 2021, 2022 up to 3rd quarter of 2023, it was never changed....as simple as that. State calls every month re: delinquent taxes and taxes were pulled out of our account --on some. We lost track of too many delinquent taxes that we have to deal with. NO amount of money can exchange the stress we are going through.