First week in Paychex for our new… First week in Paychex for our new business. Bank recommended Paychexso our thought was, must be reliable. First week in. Overcharged five times. Should have done a review of the reviews. Ive never seen such poor reviews. We are pulling our business to a payroll service company with a better reputation. Seems to be one step up from a scam. Update Apri 8th. Sent complaint to Paychex with full info as they mention after every “truthful” review. Guess what? Absolutely NO RESPONSE.

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.

Not great but not horrible Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem

Paychex files your State and Federal… Paychex files your State and Federal taxes intermittently and next time you knowing, you have already incurred penalties and interests in thousands. When you call Sales Rep and Supervisors, it goes to voicemail ALL the time. Paychex is not reliable AT ALL , to me it's an induced HEART ATTACK and heart aches every month. I'm still dealing with the 4th quarter 2021 that is not filed with IRS ( can you imagine the interest and penalties). We have changed EIN effective November 2021. The 2021, 2022 up to 3rd quarter of 2023, it was never changed....as simple as that. State calls every month re: delinquent taxes and taxes were pulled out of our account --on some. We lost track of too many delinquent taxes that we have to deal with. NO amount of money can exchange the stress we are going through.