Paychex

Panorama Trail South 911, 14625, Rochester, United States
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1.10
Based on 20 Reviews

5

0.00%

4

0.00%

3

5.00%

2

0.00%

1

95.00%
About Paychex

Paychex Flex® is an all-in-one HR solution designed with simplicity in mind. With technology that grows and changes with your business, Paychex has the right combination of innovative business solutions and dedicated support to help you reach your goals, wherever your business is going. Hire, pay, manage, and retain employees with confidence. Get experienced, award-winning support where and when you need it with our 24/7/365 U.S.-based, live support team. Stay ahead of changing laws and regulations with our compliance experts. Access your information on the go with the Paychex Flex Mobile App Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change. See why Paychex is the largest HR company for small to medium-sized businesses and let us simplify your payroll experience. •TALENT MANAGEMENT •WORKFORCE MANAGEMENT •PAYROLL AND FINANCIAL SUPPORT •EMPLOYEE BENEFITS •PEO AND HR OUTSOURCING •EMPLOYEE EXPERIENCE •INTEGRATIONS

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Eric Hsu
GB

Not great but not horrible Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

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Patti Cohn
GB

The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

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Adair
GB

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.

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Hailey Evans
GB

Been a customer for several years Been a customer for several years. Monthly charge goes up without notice. Cannot get anyone to assist. When I call Paychex Sales, a person is available. Paychex will service NEW Customers, just not existing ones. When I got a Salesperson on the phone and told him why I was calling he actually laughed out loud that I called Sales and said there was nothing he could do. He refused to contact internal Paychex Rep to assist. This is a terrible company.

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Nunya Bidnez
GB

We were backed into a corner to find a… We were backed into a corner to find a payroll co. after Covid and have completely regretted ever since. The customer service cue is priority and not your Co. payroll issues. Multiple background software problems leaving employees with incorrecr, or just plain without payroll, and in turn, gaslight you regarding it, with of course a fee to fix things. Sadly requires far more management than doing it yourself. Turnover appears high, and assigned account specialist is not available any longer, but, trust us, there is zero shortage of sales people calling for add on services. Listen to your accountant and choose other platforms.

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