worst timecard experience ive ever had our company switched from tsheets to paychex and it's been a complete nightmare. Worst customer service i've ever experienced. The actual program almost never works correctly. The company fired our rep during setup and until we bothered them over and over again they were just going to ignore us. All the information they put in was wrong. It took paychex and additional 3 weeks to respond to us. Labor codes are wrong. Everything about our timecards was setup wrong and required hours of us on the phone with multiple people who all point the finger somewhere else. the "chat" literally cannot help with ANYTHING and they will end the chat without any warning. Awful service. Awful company. Awful product. Edit: you guys reply to bad reviews faster than you help your existing customers. Nice priorities

Not great but not horrible Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

This company is TERRIBLE This company is TERRIBLE! Our Service Rep Candice Lee is rude and does not respond to emails. We have detailed deductions that change regularly and specific instructions on each pay period and they still mess it up. Getting anyone on the phone is impossible! We are abound to jump ship and switch. Meeting with a new provider next week.

The worst payroll company ever The worst payroll company ever. They made my life harder instead of easier and overcharged me every chance they got. I had to keep calling and telling them that not the rate I was quoted. Then they blow up your email with all their side hustles. It’s a constant headache. Worst business decision anyone could make. Apparently I’m not the only dissatisfied client.

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.