The worst payroll company ever The worst payroll company ever. They made my life harder instead of easier and overcharged me every chance they got. I had to keep calling and telling them that not the rate I was quoted. Then they blow up your email with all their side hustles. It’s a constant headache. Worst business decision anyone could make. Apparently I’m not the only dissatisfied client.

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.

HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!

Paychex flex is a horrible system Paychex flex is a horrible system. It is tied directly to the company and if you use it for 401K you will no longer have access to your money once you leave the company. Attempting to reach them is difficult. You can plan to be on the phone for 1-2 hours as they hang up on you, transfer you, or just have no idea how to help. Once you leave a company, your access is terminated immediately. They will repeatedly ask for your login information and then say you have no account making it even more difficult to access your money. It has been a month and I am still attempting to get my 401K rolled over with no hope in sight.

Paychex files your State and Federal… Paychex files your State and Federal taxes intermittently and next time you knowing, you have already incurred penalties and interests in thousands. When you call Sales Rep and Supervisors, it goes to voicemail ALL the time. Paychex is not reliable AT ALL , to me it's an induced HEART ATTACK and heart aches every month. I'm still dealing with the 4th quarter 2021 that is not filed with IRS ( can you imagine the interest and penalties). We have changed EIN effective November 2021. The 2021, 2022 up to 3rd quarter of 2023, it was never changed....as simple as that. State calls every month re: delinquent taxes and taxes were pulled out of our account --on some. We lost track of too many delinquent taxes that we have to deal with. NO amount of money can exchange the stress we are going through.