The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

This company is TERRIBLE This company is TERRIBLE! Our Service Rep Candice Lee is rude and does not respond to emails. We have detailed deductions that change regularly and specific instructions on each pay period and they still mess it up. Getting anyone on the phone is impossible! We are abound to jump ship and switch. Meeting with a new provider next week.

They will take all of your money and bankrupt your business. If you’re a small or a micro business, DO NOT USE THIS COMPANY. I signed up at the recommendation of another business owner. Once they had me set up, the charges began. $9 here, $30 there, $120 here, $240 there, over and over, about ten times a month. I asked about these charges and was never given a clear explanation regarding what the charges were for. Once they have access to your bank account to do automatic deductions, they will take all of the money that you make until you’re wondering why you’re even in business at all since all of your profits are going to these ridiculous charges as well as multiple overdraft/returned item fees. Call to complain about this and you’ll either get passed from department to department or just straight hung up on. You’ll never get an explanation what any of these charges are for. Close your account with them and sever your relationship with them and the charges will STILL continue until you eventually have to close your bank account to get them to stop. DO NOT USE Paychex or you’ll end up working to pay them and your bank due to all of the overdraft/returned item fees that they cause instead of keeping any of the money that you earn for yourself.

If I could leave zero stars I would If I could leave zero stars I would. I have emailed my service reps on a constant basis letting them know I am not getting the services I pay for, The checks arrive torn, wrinkled and completely unprofessional. My emails are never returned and Im still being charged weekly. Still waiting for a cost breakdown and I get a refusal to give me the pricing. Communication, customer service and product are at an all time low.

HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!