If I could leave zero stars I would If I could leave zero stars I would. I have emailed my service reps on a constant basis letting them know I am not getting the services I pay for, The checks arrive torn, wrinkled and completely unprofessional. My emails are never returned and Im still being charged weekly. Still waiting for a cost breakdown and I get a refusal to give me the pricing. Communication, customer service and product are at an all time low.

The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.

This company is TERRIBLE This company is TERRIBLE! Our Service Rep Candice Lee is rude and does not respond to emails. We have detailed deductions that change regularly and specific instructions on each pay period and they still mess it up. Getting anyone on the phone is impossible! We are abound to jump ship and switch. Meeting with a new provider next week.

Been a customer for several years Been a customer for several years. Monthly charge goes up without notice. Cannot get anyone to assist. When I call Paychex Sales, a person is available. Paychex will service NEW Customers, just not existing ones. When I got a Salesperson on the phone and told him why I was calling he actually laughed out loud that I called Sales and said there was nothing he could do. He refused to contact internal Paychex Rep to assist. This is a terrible company.

Keep shopping / Its not worth the brain damage We hired Paychex to take over / streamline our small business payroll/HR, etc...and its been a comedy of errors for the past 2 years. Its a series of talking to 4 different people who cant fix or cant understand the variety of technical support issues and if they dont have an answer....they just leave you on hold for 15 min and eventually hang up. The service / platform just isnt very good ....some people try but they dont have the capabilities to correct anything quickly. The other issue employees complain about is the UNGODLY amount of verification codes they have to get thru before they can access their portal/employee dashboard. We understand security but Paychex isnt cutting edge or efficient tech--- their service/platform is EXACTLY what companies fear when they make a big tech change. IT'S STILL PAINFUL.