Paychex

Panorama Trail South 911, 14625, Rochester, United States
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1.10
Based on 20 Reviews

5

0.00%

4

0.00%

3

5.00%

2

0.00%

1

95.00%
About Paychex

Paychex Flex® is an all-in-one HR solution designed with simplicity in mind. With technology that grows and changes with your business, Paychex has the right combination of innovative business solutions and dedicated support to help you reach your goals, wherever your business is going. Hire, pay, manage, and retain employees with confidence. Get experienced, award-winning support where and when you need it with our 24/7/365 U.S.-based, live support team. Stay ahead of changing laws and regulations with our compliance experts. Access your information on the go with the Paychex Flex Mobile App Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change. See why Paychex is the largest HR company for small to medium-sized businesses and let us simplify your payroll experience. •TALENT MANAGEMENT •WORKFORCE MANAGEMENT •PAYROLL AND FINANCIAL SUPPORT •EMPLOYEE BENEFITS •PEO AND HR OUTSOURCING •EMPLOYEE EXPERIENCE •INTEGRATIONS

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Sarah
GB

This company is TERRIBLE This company is TERRIBLE! Our Service Rep Candice Lee is rude and does not respond to emails. We have detailed deductions that change regularly and specific instructions on each pay period and they still mess it up. Getting anyone on the phone is impossible! We are abound to jump ship and switch. Meeting with a new provider next week.

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Brianna Lindgren
GB

This has to be the worst payroll… This has to be the worst payroll company in existence. Not only do they explain nothing when you set things up, they provide terrible customer service and guidance. They also did my taxes wrong and a received a bill from the IRS due to their incompetence. Do not recommend.

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DJ
GB

worst timecard experience ive ever had our company switched from tsheets to paychex and it's been a complete nightmare. Worst customer service i've ever experienced. The actual program almost never works correctly. The company fired our rep during setup and until we bothered them over and over again they were just going to ignore us. All the information they put in was wrong. It took paychex and additional 3 weeks to respond to us. Labor codes are wrong. Everything about our timecards was setup wrong and required hours of us on the phone with multiple people who all point the finger somewhere else. the "chat" literally cannot help with ANYTHING and they will end the chat without any warning. Awful service. Awful company. Awful product. Edit: you guys reply to bad reviews faster than you help your existing customers. Nice priorities

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Eric Hsu
GB

Not great but not horrible Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance

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Nunya Bidnez
GB

We were backed into a corner to find a… We were backed into a corner to find a payroll co. after Covid and have completely regretted ever since. The customer service cue is priority and not your Co. payroll issues. Multiple background software problems leaving employees with incorrecr, or just plain without payroll, and in turn, gaslight you regarding it, with of course a fee to fix things. Sadly requires far more management than doing it yourself. Turnover appears high, and assigned account specialist is not available any longer, but, trust us, there is zero shortage of sales people calling for add on services. Listen to your accountant and choose other platforms.

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