The worst payroll company ever The worst payroll company ever. They made my life harder instead of easier and overcharged me every chance they got. I had to keep calling and telling them that not the rate I was quoted. Then they blow up your email with all their side hustles. It’s a constant headache. Worst business decision anyone could make. Apparently I’m not the only dissatisfied client.

Been a customer for several years Been a customer for several years. Monthly charge goes up without notice. Cannot get anyone to assist. When I call Paychex Sales, a person is available. Paychex will service NEW Customers, just not existing ones. When I got a Salesperson on the phone and told him why I was calling he actually laughed out loud that I called Sales and said there was nothing he could do. He refused to contact internal Paychex Rep to assist. This is a terrible company.

Keep shopping / Its not worth the brain damage We hired Paychex to take over / streamline our small business payroll/HR, etc...and its been a comedy of errors for the past 2 years. Its a series of talking to 4 different people who cant fix or cant understand the variety of technical support issues and if they dont have an answer....they just leave you on hold for 15 min and eventually hang up. The service / platform just isnt very good ....some people try but they dont have the capabilities to correct anything quickly. The other issue employees complain about is the UNGODLY amount of verification codes they have to get thru before they can access their portal/employee dashboard. We understand security but Paychex isnt cutting edge or efficient tech--- their service/platform is EXACTLY what companies fear when they make a big tech change. IT'S STILL PAINFUL.

They will take all of your money and bankrupt your business. If you’re a small or a micro business, DO NOT USE THIS COMPANY. I signed up at the recommendation of another business owner. Once they had me set up, the charges began. $9 here, $30 there, $120 here, $240 there, over and over, about ten times a month. I asked about these charges and was never given a clear explanation regarding what the charges were for. Once they have access to your bank account to do automatic deductions, they will take all of the money that you make until you’re wondering why you’re even in business at all since all of your profits are going to these ridiculous charges as well as multiple overdraft/returned item fees. Call to complain about this and you’ll either get passed from department to department or just straight hung up on. You’ll never get an explanation what any of these charges are for. Close your account with them and sever your relationship with them and the charges will STILL continue until you eventually have to close your bank account to get them to stop. DO NOT USE Paychex or you’ll end up working to pay them and your bank due to all of the overdraft/returned item fees that they cause instead of keeping any of the money that you earn for yourself.

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.