This company is TERRIBLE This company is TERRIBLE! Our Service Rep Candice Lee is rude and does not respond to emails. We have detailed deductions that change regularly and specific instructions on each pay period and they still mess it up. Getting anyone on the phone is impossible! We are abound to jump ship and switch. Meeting with a new provider next week.

We were backed into a corner to find a… We were backed into a corner to find a payroll co. after Covid and have completely regretted ever since. The customer service cue is priority and not your Co. payroll issues. Multiple background software problems leaving employees with incorrecr, or just plain without payroll, and in turn, gaslight you regarding it, with of course a fee to fix things. Sadly requires far more management than doing it yourself. Turnover appears high, and assigned account specialist is not available any longer, but, trust us, there is zero shortage of sales people calling for add on services. Listen to your accountant and choose other platforms.

Garbage company Garbage company. Can't get a hold of your rep. they continuously mess up and do not issue checks when suppose to causing my employees to get upset. they constantly switch out your rep every month or so, clearly they cannot retain employees which is a big part of the problem Im sure. Stay away from paychecks go elsewhere.

HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!

From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem