If I could leave zero stars I would If I could leave zero stars I would. I have emailed my service reps on a constant basis letting them know I am not getting the services I pay for, The checks arrive torn, wrinkled and completely unprofessional. My emails are never returned and Im still being charged weekly. Still waiting for a cost breakdown and I get a refusal to give me the pricing. Communication, customer service and product are at an all time low.

As a former employee As a former employee, and someone who worked for a company that used Paychex at one time, I can explain why the service is so bad. I was a computer operator, which means I ran payroll and all related paperwork, ran the printers, folding machines, stuffed envelopes, printed quarterly tax documents which took all weekend, and ran special reports. It was a very fast paced environment. Operators also had to help the ladies who manually stuffed envelopes. Our equipment was very old and very overworked. We had breakdowns almost daily, which would back up printing and cause more delays. Upper management refused to give us new equipment. Starting pay was $11/hr during the financial crisis. Even my manager said the company doesn't pay close to what it should. I quit after 6 months. I've seen my exact same job again 7 and 10 years later. It went from $11 to $14 to $17. That's an insult. Underpaid, management flat out didn't care, old worn out equipment they refused to upgrade, all because corporate wanted more profit. How else is the CEO going to get his huge bonus and pay off his third house? My manager admitted he had a high turnover for all these reasons. Our internet time was heavily monitored. I understand we are not there to play around, but we are human and need a break sometimes. Instead we were expected to research the company, products, history, milestones, and where they are going. I made $11/hr, I don't care, I'm here to get paid. So these are some of the reasons you get bad service. Look at what they pay and how employees are treated. Would you put in full effort for low pay? Even to this day, the company pays below market rates. I'm very happy I don't work here anymore. Low pay, management only cares about money, not employees or customers.

Paychex flex is a horrible system Paychex flex is a horrible system. It is tied directly to the company and if you use it for 401K you will no longer have access to your money once you leave the company. Attempting to reach them is difficult. You can plan to be on the phone for 1-2 hours as they hang up on you, transfer you, or just have no idea how to help. Once you leave a company, your access is terminated immediately. They will repeatedly ask for your login information and then say you have no account making it even more difficult to access your money. It has been a month and I am still attempting to get my 401K rolled over with no hope in sight.

Keep shopping / Its not worth the brain damage We hired Paychex to take over / streamline our small business payroll/HR, etc...and its been a comedy of errors for the past 2 years. Its a series of talking to 4 different people who cant fix or cant understand the variety of technical support issues and if they dont have an answer....they just leave you on hold for 15 min and eventually hang up. The service / platform just isnt very good ....some people try but they dont have the capabilities to correct anything quickly. The other issue employees complain about is the UNGODLY amount of verification codes they have to get thru before they can access their portal/employee dashboard. We understand security but Paychex isnt cutting edge or efficient tech--- their service/platform is EXACTLY what companies fear when they make a big tech change. IT'S STILL PAINFUL.

Search elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.