NEIL ROSLER
GBFrom being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem
Nunya Bidnez
GBWe were backed into a corner to find a… We were backed into a corner to find a payroll co. after Covid and have completely regretted ever since. The customer service cue is priority and not your Co. payroll issues. Multiple background software problems leaving employees with incorrecr, or just plain without payroll, and in turn, gaslight you regarding it, with of course a fee to fix things. Sadly requires far more management than doing it yourself. Turnover appears high, and assigned account specialist is not available any longer, but, trust us, there is zero shortage of sales people calling for add on services. Listen to your accountant and choose other platforms.
Hailey Evans
GBBeen a customer for several years Been a customer for several years. Monthly charge goes up without notice. Cannot get anyone to assist. When I call Paychex Sales, a person is available. Paychex will service NEW Customers, just not existing ones. When I got a Salesperson on the phone and told him why I was calling he actually laughed out loud that I called Sales and said there was nothing he could do. He refused to contact internal Paychex Rep to assist. This is a terrible company.
Brianna Lindgren
GBThis has to be the worst payroll… This has to be the worst payroll company in existence. Not only do they explain nothing when you set things up, they provide terrible customer service and guidance. They also did my taxes wrong and a received a bill from the IRS due to their incompetence. Do not recommend.
Veronica McIntyre
GBVery poor communication from management , incompetent workers, Very poor communication, did not fix payroll issues when brought to their attention. Unresponsive service from management, phone calls and emails left unanswered from management and onboarding when requesting a new payroll administrator. My employee had to wait more than 12 days past payday to receive their check due to incompetence and poor communication on their part.