Veronica McIntyre
GBVery poor communication from management , incompetent workers, Very poor communication, did not fix payroll issues when brought to their attention. Unresponsive service from management, phone calls and emails left unanswered from management and onboarding when requesting a new payroll administrator. My employee had to wait more than 12 days past payday to receive their check due to incompetence and poor communication on their part.
J Gonz
GBPaychex flex is a horrible system Paychex flex is a horrible system. It is tied directly to the company and if you use it for 401K you will no longer have access to your money once you leave the company. Attempting to reach them is difficult. You can plan to be on the phone for 1-2 hours as they hang up on you, transfer you, or just have no idea how to help. Once you leave a company, your access is terminated immediately. They will repeatedly ask for your login information and then say you have no account making it even more difficult to access your money. It has been a month and I am still attempting to get my 401K rolled over with no hope in sight.
Adair
GBSearch elsewhere first I would be wary of choosing this company for your payroll. Emails are not responded to, payroll specialists change frequently. They won't read emails fully and will make changes that you didn't ask for/weren't ready for. When you have a good specialist who isn't out of the office often, it's fine. But if you happen to do something on a day they're out, it's absolute CHAOS.
Sarah
GBThis company is TERRIBLE This company is TERRIBLE! Our Service Rep Candice Lee is rude and does not respond to emails. We have detailed deductions that change regularly and specific instructions on each pay period and they still mess it up. Getting anyone on the phone is impossible! We are abound to jump ship and switch. Meeting with a new provider next week.
Mike
GBGarbage company Garbage company. Can't get a hold of your rep. they continuously mess up and do not issue checks when suppose to causing my employees to get upset. they constantly switch out your rep every month or so, clearly they cannot retain employees which is a big part of the problem Im sure. Stay away from paychecks go elsewhere.