From being one of the best all around… From being one of the best all around to a negative 0 misleading, over charging no one returns calls or follows up. Not the Paychex of the 90's for sure . No supervisor to straighten out problems which almost everything is a problem

Very poor communication from management , incompetent workers, Very poor communication, did not fix payroll issues when brought to their attention. Unresponsive service from management, phone calls and emails left unanswered from management and onboarding when requesting a new payroll administrator. My employee had to wait more than 12 days past payday to receive their check due to incompetence and poor communication on their part.

Been a customer for several years Been a customer for several years. Monthly charge goes up without notice. Cannot get anyone to assist. When I call Paychex Sales, a person is available. Paychex will service NEW Customers, just not existing ones. When I got a Salesperson on the phone and told him why I was calling he actually laughed out loud that I called Sales and said there was nothing he could do. He refused to contact internal Paychex Rep to assist. This is a terrible company.

As a former employee As a former employee, and someone who worked for a company that used Paychex at one time, I can explain why the service is so bad. I was a computer operator, which means I ran payroll and all related paperwork, ran the printers, folding machines, stuffed envelopes, printed quarterly tax documents which took all weekend, and ran special reports. It was a very fast paced environment. Operators also had to help the ladies who manually stuffed envelopes. Our equipment was very old and very overworked. We had breakdowns almost daily, which would back up printing and cause more delays. Upper management refused to give us new equipment. Starting pay was $11/hr during the financial crisis. Even my manager said the company doesn't pay close to what it should. I quit after 6 months. I've seen my exact same job again 7 and 10 years later. It went from $11 to $14 to $17. That's an insult. Underpaid, management flat out didn't care, old worn out equipment they refused to upgrade, all because corporate wanted more profit. How else is the CEO going to get his huge bonus and pay off his third house? My manager admitted he had a high turnover for all these reasons. Our internet time was heavily monitored. I understand we are not there to play around, but we are human and need a break sometimes. Instead we were expected to research the company, products, history, milestones, and where they are going. I made $11/hr, I don't care, I'm here to get paid. So these are some of the reasons you get bad service. Look at what they pay and how employees are treated. Would you put in full effort for low pay? Even to this day, the company pays below market rates. I'm very happy I don't work here anymore. Low pay, management only cares about money, not employees or customers.

The worst of the worst: Paychex The worst of the worst. In fact, among any business I’ve ever dealt with they are the absolute worst. Customerservice is abominable… they don’t even do the service that you pay for and you have no way of not getting your money back. Even when I reached a manager, the service was abominable all I have is in random emails and I HAVE NEVER GOTTEN A RESPONSE FROM ANYONE. There are no phone numbers. You just get transferred to your rep’s voicemail. Example: on 3/31/24 I got an email saying I have a new customer rep. I emailed Back asking if we could set a time to talk or an appointment. NO reply whatsoever. On 4/2/24 I left a voicemail when transferred, and her outgoing message simply said she is out for the month of January.!?!? The entire culture of the organization is like that. I have no way of getting my money back and they did not provide ANY service. Beware.