Paychex flex is a horrible system Paychex flex is a horrible system. It is tied directly to the company and if you use it for 401K you will no longer have access to your money once you leave the company. Attempting to reach them is difficult. You can plan to be on the phone for 1-2 hours as they hang up on you, transfer you, or just have no idea how to help. Once you leave a company, your access is terminated immediately. They will repeatedly ask for your login information and then say you have no account making it even more difficult to access your money. It has been a month and I am still attempting to get my 401K rolled over with no hope in sight.

Very poor communication from management , incompetent workers, Very poor communication, did not fix payroll issues when brought to their attention. Unresponsive service from management, phone calls and emails left unanswered from management and onboarding when requesting a new payroll administrator. My employee had to wait more than 12 days past payday to receive their check due to incompetence and poor communication on their part.

As a former employee As a former employee, and someone who worked for a company that used Paychex at one time, I can explain why the service is so bad. I was a computer operator, which means I ran payroll and all related paperwork, ran the printers, folding machines, stuffed envelopes, printed quarterly tax documents which took all weekend, and ran special reports. It was a very fast paced environment. Operators also had to help the ladies who manually stuffed envelopes. Our equipment was very old and very overworked. We had breakdowns almost daily, which would back up printing and cause more delays. Upper management refused to give us new equipment. Starting pay was $11/hr during the financial crisis. Even my manager said the company doesn't pay close to what it should. I quit after 6 months. I've seen my exact same job again 7 and 10 years later. It went from $11 to $14 to $17. That's an insult. Underpaid, management flat out didn't care, old worn out equipment they refused to upgrade, all because corporate wanted more profit. How else is the CEO going to get his huge bonus and pay off his third house? My manager admitted he had a high turnover for all these reasons. Our internet time was heavily monitored. I understand we are not there to play around, but we are human and need a break sometimes. Instead we were expected to research the company, products, history, milestones, and where they are going. I made $11/hr, I don't care, I'm here to get paid. So these are some of the reasons you get bad service. Look at what they pay and how employees are treated. Would you put in full effort for low pay? Even to this day, the company pays below market rates. I'm very happy I don't work here anymore. Low pay, management only cares about money, not employees or customers.

HORRIBLE!! HORRIBLE!!! To many departments, no one knows what they are doing there, easier to figure it out for yourself as these untrained employees will drive you crazy!

Not great but not horrible Began using this week about 3 weeks ago. The company I recently get hired for uses Paychex as their 3rd party one-stop-shop. Time cards / payrolls / sick / vacation hours / tax tops / and even External tools like FinFit. As my experience has neither been horrible or great I’m neutral at this point because this app was only pushed upon me by my employers to get all Employees on one platform. Hopefully this app gets some kind of universal integration with a majority of the banks. Such as Zelle to better see where it can serve a purpose in banking / finance