Best quality at best price in Houston! Ahlam, the customer service manager, was very sweet and very helpful. My driver Mohammed was great! Early to pick us up, very responsive and patient with our group! My only complaint would be that the beverages I had brought the day before to be put on the bus were still in boxes and not in the ice as I requested. I kind of expected them to be put in the ice, so they were cold when we got on the bus. Other than that, Sam's Limousine is high quality and has the very best price in Houston!

Driver was great Our driver was on time, dependable, courteous and a good navigator. We felt safe and comfortable the entire four hours. He knew where he was going without ever having to ask me anything. Limo was also clean and fully stocked. It was a great experience.

Inexperienced Driver We had a different driver than who we were informed of about beforehand. In addition, the driver did not know how to operate the bus correctly. The driver did not know how to turn down or off the air level and/or temperature. So, the bus was blasting strong and cold air. It was FREEZING. In addition, the driver was very unprepared and did not know the directions to our wedding venue. This made us run very late and behind our schedule. We were getting married so that made it really bad. One of our own groomsmen had to sacrifice his party bus fun-time to navigate the bus driver from our own cell phones to get there. The good part was that the driver was punctual. That’s the main part.

Bus was easy to order and the drivers… Bus was easy to order and the drivers arrived on time. However, our order was for a school trip, and the bus we got on the way there was smaller than expected and did not have a luggage hold. We did get a better bus on the way back, but it made for a very challenging (and cramped) journey there.

I was very disappointed with my… I was very disappointed with my service. The air conditioning didn’t work, going from cool to very hot every few minutes. We were all sweating the entire time and it was a hot Houston summer day so it’s as miserable. I finally called and they switch our bus for the last 15 minutes (our ride home). Our driver was nice but didn’t know how to work the blue tooth for music or try and fix or call about the air. We also had the wrong size bus. I ordered the 22 passenger but and they sent the 18 passenger bus. I have called two times to discuss my experience and no one has returned my call. I have used many different services in the past but my daughter found this bus online and wanted to try Sams. I will never use Sams Limo again and will never recommend them to a friend.