SCAM SCAM! I purchased a plan on 5/18/20 and canceled it on 11/24/20 as of 6/8/21 and at least 7 attempts they will not refund me what they owe. Every time I call they tell me they are issuing the refund and it never comes. Unfortunately I did not do my homework well enough before this purchase, if you look on Yelp or any other reputable site they only have 1 star/ very bad reviews. I hope this review will help someone not get scammed!

Your "awesome" Nick Bauer!!! I want to thank "Nick Bauer" for his friendliness, ease of understanding, and professionalism while on the phone. He kept me on the phone for the correct amount of time allowing me to listen to my options and guided me to decide my best choices. I will introduce people I know to "Nick" and provide his extension# so he may better serve my friends and family as he did for me. Thank you Nick for your valuable time and professional effort in assisting me.

Excellent Customer Service Shaun Michael is a very pleasant and helpful person. He went above and beyond to ensure that all my concerns were handled in a professional and courteous manner and promptly. He has excellent customer service skills and a bubbly personality. It’s comforting for me as a new customer to know that I have Shaun as a valuable resource. I highly recommend him as an asset to this company and if I could give him a higher rating than five stars I would gladly do so without any hesitation.

I would like to thank you for your… I would like to thank you for your honesty, integrity, and patience through the entire process. Shaun Michaels, the representative I dealt with, never dropped the ball once. No matter how trivial or repetitive the questions may have been, he took the time to make sure I understood the answers. By the time I got done talking with him, I felt like I was sitting down with a family member and was a lot better informed than when we started. As far as value, I shopped around quite a bit and the elite plus program I went with is a competitive and good price, hopefully when I need service they can hold up as good as the rest of the process has gone. Thank you

BUYER BEWARE Not sure where all these good reviews are coming from but this company is a complete scam. Look at BBB instead they are much more accurate. This “company” scammed me into purchasing their extended warranty, and when push came to shove and it was time for me to file a claim- they basically told me they wouldn’t cover the repairs due to their inspector stating the damages were “pre existing”. Even when I have a car fax mentioning nothing wrong with the it. How the heck do you know if something is pre existing or not? If that’s the case can you also tell when the damage occurred? There’s a bunch of fine print these guys purposely avoid explaining to you upon purchasing. Furthermore, when I attempt to get refund they send over an NDA basically stipulating that you can not talk about the company after cancellation and can’t request a refund. BUYER BEWARE!