Refund Request Solved EDIT: Empire kept their word and refunded my payment. I appreciate their prompt response to this matter. First, I don't think the company is a fraud; I just don't think they have the best business practices, so if you deal with them, there is a higher risk than with other companies. I purchased a protection plan on 4/1/2024 and called to cancel that day. They were already closed when I tried to cancel on 4/1/2024, so I called the following day, canceled the policy, and was told to expect my refund in 5-7 business days. As of 4/22/2024, I still haven't received anything. I have called and emailed, and although they're nice enough, I'm not getting my money. I strongly feel they're just brushing me off. If it's this hard to get a refund when you didn't keep the policy for 24 hours, I wouldn't want to risk filing a claim with them. You'll have to chase them down for that, too.

Great Customer Service!! Eddie was so nice and super helpful!! He fixed my issue so fast!! Thank you so much Eddie!!!

Erik was attentive and Empire offered… Erik was attentive and Empire offered one of the best rates around. Thanks for your help with my extended warrantee!

I highly recommend this company Jason… I highly recommend this company Jason Collin’s was my representative He was nice gave me all the correct information I would send anyone here that wants to make sure you save money and not pay a heavy out of pocket when you car breaks down!! Tell them Bridal sent you !!!

Super Fast and Easy Claims Process My first claim arose about 2 months after purchasing my policy. The claims team was more on top of it and responsive than the repair shop. The claim was approved in minutes and the dealer told me it was the easiest claim he had ever processed through a third party company.