I deal with Eric and he’s awesome I deal with Eric and he’s awesome. Always on top of everything, and doesn’t stop until the whole thing gets resolved. Very easy to talk to and understanding as well. Have multiple cars covered with them and it’s always been a pleasant result.

If you're trying to make a decision this is the review DO NOT USE THEY DENY BASED ON WEAR AND TEAR WITHOUT INSPECTION If you're looking for a review to lean either way this is the one I would have hoped to have found before going with their "service." I took my car in for repair as there was a clunking noise. Turns out that the engine mounts failed and some bushings. I have the exclusionary policy such that these items are covered. They first attempted to dishonor their contract stating that the items on the work order weren't covered even though they never asked for any parts numbers. So then when I spoke to them and went through the contract with them on the phone and showed them that it was covered.... they changed their reasoning not to cover it because they said it was a wear and tear issue. I spoke with the mechanic and took it to a second mechanic as well and they both assured me wear and tear was not an issue and that wear and tear happens the second automobile leaves the dealership and that they had "collapsed and failed" and wear and tear is not a legitimate form of denial with regards to used vehicles of course. When I expressed this to them and offered that they send out their own third party inspection, something they should do not myself, they said that not all used cars have wear and tear🙄 and denied sending a third party inspection. So the only people denying it's condition are the only people who haven't seen it physically and are unwilling to look.... All of which takes place without any documentation and only limited emails without any professional context. Every time I spoke with them and ask them to send me over information or documents of the denial or even the claim itself. They said the rudimentary emails I sent out in contact for the claim and the denials were those documents and would never send any documentation (not keeping records of legitimate claims and denials is fraudulent.) Then wouldn't answer my phone calls because they would never send me any of the information I asked for. I've had to contact their state and file appropriate complaints as part of the first steps of litigation including fraud as they have absolutely no documentation nor follow the proper checks and balances to come to their "conclusion." As for the cherry on top: they're holding my repair hostage as I cannot repair the car until they've denied third party inspection which they will not go on record doing. Another one of the many emails they failed to send. Very unprofessional and unorganized.

Refund Request Solved EDIT: Empire kept their word and refunded my payment. I appreciate their prompt response to this matter. First, I don't think the company is a fraud; I just don't think they have the best business practices, so if you deal with them, there is a higher risk than with other companies. I purchased a protection plan on 4/1/2024 and called to cancel that day. They were already closed when I tried to cancel on 4/1/2024, so I called the following day, canceled the policy, and was told to expect my refund in 5-7 business days. As of 4/22/2024, I still haven't received anything. I have called and emailed, and although they're nice enough, I'm not getting my money. I strongly feel they're just brushing me off. If it's this hard to get a refund when you didn't keep the policy for 24 hours, I wouldn't want to risk filing a claim with them. You'll have to chase them down for that, too.

James was great he was able to get my… James was great he was able to get my warranty fast and easily.

Great Customer Service!! Eddie was so nice and super helpful!! He fixed my issue so fast!! Thank you so much Eddie!!!