After two negative experiences buying… After two negative experiences buying used disability vans, we have to give Rollx an A+. Marty Walterhouse promised we wouldn't be disappointed with their product. He always returned our calls and addressed our concerns. And when the van couldn't be delivered by the time we had a special weekend trip, he made sure we had a rental. Kudos to Rollx Vans.

My sales rep My sales rep, Peter Doukas, was very informative, very attentive, very knowledgeable, very prompt with accurate information and very patient with me. I had many questions and changed directions a couple of times but Peter gladly and patiently helped me through every step of the way. Rating would have been 5 stars except my van took longer than originally quoted. That might be a good thing though. It tells me they were busy and were being trusted by a lot of people

The scheduling person messed up and… The scheduling person messed up and gave me the wrong date. I lost a days activity waiting for the van. It actually arrived on the original schedule date. The delivery person was unfamiliar with the front license plates for the front and consequently drill through my front cowling on the vehicle he put two holes in it that I fully expect Rollx to repair and paint when I’m over there to get my tiedown for my wheelchair installed.

The vehicle was shipped without all the… The vehicle was shipped without all the features I ordered so delivery was delayed over a week while the right parts were shipped and installed. This was the hand controls for the wheelchair vehicle. The paperwork for me to register the vehicle in CA wasn't sent to me until 3 days before the temporary registration expired. When I did go to register it at DMV I was told I needed a smog certificate because it was from out of state. I'm sure you must have known this as this is not the first vehicle you've sold in CA and it would have saved me time and two trips and waits at DMV if I had known I needed it before going to DMV.

There were just a couple of things that… There were just a couple of things that could be improved upon: we bought a three year old used van and when it was brought home the van had not been cleaned very well. Spots on carpet, dirt on arm rests, small crumbs in hidden spots, just not detailed. The other small detail was that between the sale and the finished product and pick up date there was very little communication letting us know the progress. We love our van and everyone we worked with was very pleasant and helpful.